Problems With PMB Performance, Anyone Else? |
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Problems With PMB Performance, Anyone Else? |
mercury26 |
May 11 2016, 12:33 AM
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#1
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Newbie Group: Members Posts: 3 Joined: 4-January 11 From: Broomfield, CO Member No.: 12,562 Region Association: Rocky Mountains |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on.
Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck |
porschetub |
May 11 2016, 03:58 AM
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#2
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Advanced Member Group: Members Posts: 4,725 Joined: 25-July 15 From: New Zealand Member No.: 18,995 Region Association: None |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on. Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck (IMG:style_emoticons/default/welcome.png) however not a good start,really hope you didn't join for this reason,better to deal with it personally. |
mb911 |
May 11 2016, 05:07 AM
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#3
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914 Guru Group: Members Posts: 7,163 Joined: 2-January 09 From: Burlington wi Member No.: 9,892 Region Association: Upper MidWest |
I just spoke with Eric on Monday.. They are swamped I know that.. I would try calling again and get this resolved offline. They are the good guys as I am sure you already know that from your past experiences..
Best wishes. |
Cevan |
May 11 2016, 05:07 AM
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#4
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Senior Member Group: Members Posts: 1,079 Joined: 11-December 06 From: Western Massachusetts Member No.: 7,351 |
Sound like he's been trying to handle it personally for the last three months.
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87m491 |
May 11 2016, 06:11 AM
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#5
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Member Group: Members Posts: 295 Joined: 29-July 12 From: Portland, the original! Member No.: 14,731 Region Association: North East States |
OP join date looks to be 5 years ago? Interesting phenomena that social media. Every successful vendor must play if you will. However, if they have time to monitor and post to social media outlets, they also have time to answer customer inquiries.....it's all about priorities.
QUOTE (IMG:style_emoticons/default/welcome.png) however not a good start,really hope you didn't join for this reason,better to deal with it personally. |
two914-6s |
May 11 2016, 06:28 AM
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#6
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Member Group: Members Posts: 51 Joined: 1-September 14 From: Los Angeles Member No.: 17,846 Region Association: None |
Eric from PMB was a nightmare and still owes me money. He sold me a pair of 914-6 brakes. I had to send them back four times with quality control problems.(I went back to read the emails) He finally fixed the problems. But not before calling me a bunch of names in emails and acting like a bully. If you ask me he's over his head in business. If he once had a good reputation, he won't have much longer if he treats other people like he treated me. I'm a shitty writer but I'll publish the email exchanges if anyone doubts me. He also has ample time for social media, which bugged me while I was trying to solve my brake problems. Steer clear of PMB if you ask me.
Dave |
Cairo94507 |
May 11 2016, 06:44 AM
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#7
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Michael Group: Members Posts: 10,022 Joined: 1-November 08 From: Auburn, CA Member No.: 9,712 Region Association: Northern California |
Wow I am completely shocked by this. Eric has been absolutely wonderful to deal with and I have bought a lot of parts from him.
I know his business went from a home garage based business to a full blown business during my transactions. I am sure we will hear from Eric about the above experiences. We all have bad days, but being rude to customers is never the answer and that is not the Eric I know. |
76-914 |
May 11 2016, 07:07 AM
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#8
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Repeat Offender & Resident Subaru Antagonist Group: Members Posts: 13,611 Joined: 23-January 09 From: Temecula, CA Member No.: 9,964 Region Association: Southern California |
The only problem I've had with Eric was when he incorrectly shipped me the wrong rear brake hoses. After it was discovered he asked me "What I wanted to do about it!" I believe the correct response should have been, "I'll get the correct ones out to you immediately and sorry for any inconvenience this may have caused you. How it was handled just left a bad taste in my mouth. (IMG:style_emoticons/default/mad.gif)
Here is a Truism for Business Owners: Customers don't remember the problem; only how it was handled. (IMG:style_emoticons/default/beerchug.gif) |
JRust |
May 11 2016, 07:42 AM
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#9
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914 Guru Group: Members Posts: 6,309 Joined: 10-January 03 From: Corvallis Oregon Member No.: 129 Region Association: Pacific Northwest |
Eric is good people & does a lot for our community. I suppose there are bound to be some issue's with any business. Give him a call please. Anyone with an issue needs to call & talk to him. He'll get you squared away. We don't need a pile on thread here. He is one of the good guys & vendors. I've had nothing but good experience's with him. In the past 10 years & multiple purchases. I've had one caliper I had trouble with. He had another to me the same week to replace it.
I know he is much busier these days but seriously call the shop & talk to him. |
Coondog |
May 11 2016, 07:43 AM
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#10
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Advanced Member Group: Members Posts: 2,089 Joined: 24-September 15 From: Apple Valley Calif Member No.: 19,195 Region Association: Southern California |
Always two sides to every story. Hopefully the OPs issues will be handled quietly by Eric
and not turn into another AA back and forth bashing thread. |
Cracker |
May 11 2016, 07:51 AM
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#11
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Advanced Member Group: Members Posts: 2,148 Joined: 2-February 10 From: Atlanta (area) Member No.: 11,316 Region Association: South East States |
Whats the old saying? "Its a mighty thin pancake that only has one side."
JRust - I believe he stated he HAS attempted contacting/calling him, "I have also left numerous voicemails with no call back". Interesting. Eric is highly regarded, as is his business here - I'm sure it will be resolved. I certainly would withhold judgement though...Eric has "earned" that latitude. All the best, take a deep breath and pump the brakes. I couldn't resist... Tony Eric is good people & does a lot for our community. I suppose there are bound to be some issue's with any business. Give him a call please. Anyone with an issue needs to call & talk to him. He'll get you squared away. We don't need a pile on thread here. He is one of the good guys & vendors. I've had nothing but good experience's with him. In the past 10 years & multiple purchases. I've had one caliper I had trouble with. He had another to me the same week to replace it. I know he is much busier these days but seriously call the shop & talk to him. |
mercury26 |
May 11 2016, 09:01 AM
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#12
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Newbie Group: Members Posts: 3 Joined: 4-January 11 From: Broomfield, CO Member No.: 12,562 Region Association: Rocky Mountains |
Over the last 3 1/2 months, I have called close to 20-30 times and left messages. Of all those times, I spoke to a person once (beginning of March, 3/2 @ 10am MT to be exact) and was told they have a lot of personal issues going on. I was then told they would get back to me the following week, guess what? No one ever called me back. I have tried to call 2-3 times a week since February and other than that one interaction no has ever returned my calls or emails. I have tried to resolve the issue and at my wits end. I just want my parts back and will find someone else to restore them.
As to why I joined 914, I have a 911 and was looking to add a 914 to the stable. Also, I had some 914 parts that I was selling. I would rather my few posts be something positive, this is a large disappointment but I am running out of options. Regards, Chuck |
0396 |
May 11 2016, 09:12 AM
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#13
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Advanced Member Group: Members Posts: 2,046 Joined: 13-October 03 From: L.A. Calif Member No.: 1,245 Region Association: Southern California |
I have no skin on this, but if I went through all these efforts to resolve it. Especially when the calls and promises of a call back that never materlized. I think anyone in their right mind would be Pis--!. Oh, ya that also applies to my family members too.
Ps. With a blooming business, I think it's time to maybe hire additional staff. |
stugray |
May 11 2016, 09:48 AM
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#14
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Advanced Member Group: Members Posts: 3,825 Joined: 17-September 09 From: Longmont, CO Member No.: 10,819 Region Association: None |
Wow I am completely shocked by this. Eric has been absolutely wonderful to deal with and I have bought a lot of parts from him. I know his business went from a home garage based business to a full blown business during my transactions. I am sure we will hear from Eric about the above experiences. We all have bad days, but being rude to customers is never the answer and that is not the Eric I know. I have had nothing but positive experiences with PMB, but have only ordered parts, never a service. I have also received helpful responses to emails. I am very surprised to hear about the lack of responses, that is out of character for Eric. On a side note: I recall another well respected vendor on this forum that had so much business and was SOOO busy, that they "could not be bothered by those pesky customers with questions". Back then I stated that "if business is sooo good that you are too busy to speak to the customers, then perhaps it is time to hire some help to do that full time". It wasn't much longer that the vendor in question shut down and does not provide that particular service any longer. A business should seriously consider where it is headed if it ever finds itself "too busy to deal with customers". |
bulitt |
May 11 2016, 09:51 AM
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#15
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Achtzylinder Group: Members Posts: 4,188 Joined: 2-October 11 Member No.: 13,632 Region Association: South East States |
Wow I am completely shocked by this. Eric has been absolutely wonderful to deal with and I have bought a lot of parts from him. I know his business went from a home garage based business to a full blown business during my transactions. I am sure we will hear from Eric about the above experiences. We all have bad days, but being rude to customers is never the answer and that is not the Eric I know. I am shocked also and would like to hear Eric's side. My interactions with him have all been great. Personal observation - Restoration shops are swamped with work. Some are scheduled for several years. I believe his father passed away in December. That can throw your entire life upside down. |
SA-914 |
May 11 2016, 09:54 AM
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#16
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Member Group: Members Posts: 128 Joined: 30-June 14 From: San Antonio,tx Member No.: 17,566 Region Association: Southwest Region |
I ordered parts from them yesterday...waiting to see what happens...
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rhodyguy |
May 11 2016, 09:55 AM
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#17
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Chimp Sanctuary NW. Check it out. Group: Members Posts: 22,188 Joined: 2-March 03 From: Orion's Bell. The BELL! Member No.: 378 Region Association: Galt's Gulch |
Almost 8 months ( (IMG:style_emoticons/default/WTF.gif) ) is far too long without resolution of the transaction. I'd be on a jet to SLC and get my parts. More $ but some satisfaction when you walk thru the door. "Give me my parts. NOW!". Fly out and home the same day.
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wes |
May 11 2016, 10:15 AM
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#18
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wes Group: Members Posts: 1,589 Joined: 8-December 07 From: Ukiah Ca Member No.: 8,436 Region Association: Northern California |
Very sad to hear this as I have had a great experience with the complete rebuild of my calipers at PMB. I'm happy to say they look and work as new. I have talked to Eric and his wife At Rennsport and both seem too be very nice people. Although it's no excuse sometimes growing pains cause problems with staff and organization. I really hope you're problem is resolved as I consider them to be a great member of our little world and knowledgeable help for our cars.
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6freak |
May 11 2016, 10:17 AM
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#19
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MR.C Group: Members Posts: 4,740 Joined: 19-March 08 From: Tacoma WA Member No.: 8,829 Region Association: Pacific Northwest |
Eric from PMB was a nightmare and still owes me money. He sold me a pair of 914-6 brakes. I had to send them back four times with quality control problems.(I went back to read the emails) He finally fixed the problems. But not before calling me a bunch of names in emails and acting like a bully. If you ask me he's over his head in business. If he once had a good reputation, he won't have much longer if he treats other people like he treated me. I'm a shitty writer but I'll publish the email exchanges if anyone doubts me. He also has ample time for social media, which bugged me while I was trying to solve my brake problems. Steer clear of PMB if you ask me. Dave you to huh! and I got bashed on this site by him for all to see !except the money part,I only had quality issues .. I write like crap to but that dont make who you are and you shouldnt be put down for it ! he is a bully IMO and you know what happens to bullys ,they finally end up getting there ass handed to them by "someone"( A Christmas story) comes to mind My family has been part of the P.C.A. PNWR region for a very long time 40 plus years "Dad was President" for a time..and I let everyone know how he treated me ,alot were surprized to be honest, but said ok no more PMB for them Someone |
rhodyguy |
May 11 2016, 10:19 AM
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#20
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Chimp Sanctuary NW. Check it out. Group: Members Posts: 22,188 Joined: 2-March 03 From: Orion's Bell. The BELL! Member No.: 378 Region Association: Galt's Gulch |
Knew that one was coming.
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