Anyone Deal w/ DRD Racing head ?, what is on their list all fake?? |
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Anyone Deal w/ DRD Racing head ?, what is on their list all fake?? |
Ghianto66 |
Nov 27 2013, 06:04 AM
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#1
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Newbie Group: Members Posts: 5 Joined: 11-November 10 From: Jakarta, Indonesia Member No.: 12,372 Region Association: Indonesia |
Hello everyone..
My name is Ghie, I live in Indonesia. I have purchase type 4 bearing set from DRD, 3 set actually, 20 case STD crank, 20 Case 10 crank and 20 case 20 crank also set of 40 X35 type 1 valve cylinder. As information ,I bought it in many for saving shipping cost. I use my credit card for the transaction, DRD has debit it as per total price plus shipping cost. I have them to clarified the bearing set should be steel backed, since they show me silver line as per they list on web. Two days after, they reply my email and said that they don't have the silver line as that size. Since silverline only produce 20 case and std crank, but they gave me mahle as replacement but non of them steel backed. I told them to canceled the order, but they said that package was about to ship. Than they told me that they have partially credit my fund, so they will send me 1 set of type 1 valve cylinder and silver line bearing 20 case and STD crank. But look I have receive, the bearing set is STD case and 10 crank in big box, which is soo consuming for shipping cost. Have them emailed to clarified this, still waiting for them to reply. Until know I never receive my fund back as they told me they have credit my fund. Neme of the CS is Darren. Any one could help me w/ this? I have big open space for all any suggestion . Thank you very much Ghie |
Harpo |
Nov 27 2013, 09:01 AM
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#2
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Senior Member Group: Members Posts: 1,304 Joined: 21-August 11 From: Motor City aka Detroit Member No.: 13,469 Region Association: None |
DRD does nice work but they are expensive and slow to respond. Have you tried the type 4 store?
David |
JStroud |
Nov 27 2013, 09:08 AM
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#3
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Senior Member Group: Members Posts: 1,463 Joined: 15-January 11 From: Galt, California Member No.: 12,594 Region Association: Northern California |
It can be frustrating dealing with lousy customer service long distance, I've never dealt with DRD but I've heard of them. In the future try ordering from more proven suppliers, always have had good luck with EBS Racing, Pelican parts, PMB Performance, and I'm sure there's others.
Hope you get your issue resolved. And (IMG:style_emoticons/default/welcome.png) Jeff |
rick 918-S |
Nov 27 2013, 04:56 PM
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#4
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Hey nice rack! -Celette Group: Members Posts: 20,680 Joined: 30-December 02 From: Now in Superior WI Member No.: 43 Region Association: Northstar Region |
Contact your credit card service and protest the charge.
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SirAndy |
Nov 27 2013, 05:12 PM
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#5
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Resident German Group: Admin Posts: 41,815 Joined: 21-January 03 From: Oakland, Kalifornia Member No.: 179 Region Association: Northern California |
Contact your credit card service and protest the charge. (IMG:style_emoticons/default/agree.gif) Unfortunately, that seems to be your best option at this point ... (IMG:style_emoticons/default/dry.gif) |
tscrihfield |
Nov 27 2013, 10:21 PM
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#6
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Drive Fast and Take Chances Group: Members Posts: 643 Joined: 8-September 10 From: Amelia Ohio Member No.: 12,156 Region Association: None |
I really hate this because Darren does great work. He just needs a guy fielding the calls and customer service... However, for a while I thought for sure I had been stroked as he didn't respond to any of my calls or emails after 4 months of having my heads. Then a very great world member pulled through on a visit to Darren's shop for me and he then got my heads processed.
Hope your issue gets cleared up! I also would direct you to EBS. They are a great group and have never done me wrong! Thomas |
76racer |
Dec 5 2013, 08:04 AM
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#7
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Newbie Group: Members Posts: 16 Joined: 19-August 11 From: Ontario, Canada Member No.: 13,463 Region Association: Canada |
Horrible customer service. I would never deal with him again. Very helpful and accomodating until he gets your money. After that never returns your calls or emails.
Darren, if you are reading this, it's no way to run a business. |
jim_hoyland |
Dec 5 2013, 08:25 AM
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#8
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Get that VIN ? Group: Members Posts: 9,418 Joined: 1-May 03 From: Sunset Beach, CA Member No.: 643 Region Association: Southern California |
Ghie,
Sorry to hear of your situation. The shop is near me and I have visited iI. It's a small operation, a one man show and a prickly one too. The owner is a hard worker and eventually makes good on customers works. Responses to emails are slow because the owner works all day in the shop. The place has a less than organized appearance- get the idea ? I would recommend being patient; if you want your parts back, I can go over and get them and reship in your behalf. I cannot resolve any $ issues, you would have to be current. |
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