Problems With PMB Performance, Anyone Else? |
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Problems With PMB Performance, Anyone Else? |
mercury26 |
May 11 2016, 12:33 AM
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#1
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Newbie Group: Members Posts: 3 Joined: 4-January 11 From: Broomfield, CO Member No.: 12,562 Region Association: Rocky Mountains |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on.
Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck |
porschetub |
May 11 2016, 03:58 AM
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#2
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Advanced Member Group: Members Posts: 4,725 Joined: 25-July 15 From: New Zealand Member No.: 18,995 Region Association: None |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on. Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck (IMG:style_emoticons/default/welcome.png) however not a good start,really hope you didn't join for this reason,better to deal with it personally. |
87m491 |
May 11 2016, 06:11 AM
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#3
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Member Group: Members Posts: 295 Joined: 29-July 12 From: Portland, the original! Member No.: 14,731 Region Association: North East States |
OP join date looks to be 5 years ago? Interesting phenomena that social media. Every successful vendor must play if you will. However, if they have time to monitor and post to social media outlets, they also have time to answer customer inquiries.....it's all about priorities.
QUOTE (IMG:style_emoticons/default/welcome.png) however not a good start,really hope you didn't join for this reason,better to deal with it personally. |
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