Problems With PMB Performance, Anyone Else? |
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Problems With PMB Performance, Anyone Else? |
mercury26 |
May 11 2016, 12:33 AM
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#1
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Newbie Group: Members Posts: 3 Joined: 4-January 11 From: Broomfield, CO Member No.: 12,562 Region Association: Rocky Mountains |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on.
Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck |
LowBridge |
May 11 2016, 02:34 PM
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#2
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Member Group: Members Posts: 370 Joined: 10-August 15 From: Lunenburg, MA Member No.: 19,045 Region Association: North East States |
I joined the 914world community back in August 2015 and after reading post after post it was clear to me PMB was the vendor I need to use for my project. I have placed about a handful of orders with PMB and I received the level of service I had expected after reading all the posts which is a positive one.
I will use PMB again and would recommend them to anyone who asks, but remember you are not buying from Amazon or a bigbox retailer you are working with a small business and in this you will find that things happen on a different timeline. Also it was great to see above that the poster gave us an update and things have been worked out and both parties seem to be happy... |
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