Another AA Horror Story |
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Another AA Horror Story |
krazykonrad |
Feb 25 2007, 04:27 PM
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#1
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Senior Member Group: Members Posts: 1,138 Joined: 21-February 06 From: Canton, GA Member No.: 5,610 |
AA just ran well in excess of $1,000 over budget on my 914. I dont dispute the necessity of the work or the pricing of the work. However, they went way too far when I told them to what my budget was. The official company line is this was a "misunderstanding".
In all candor, Shon and Daniel in the shop were great to work with. Shon got put in the middle between George and I when George suddenly dropped the problem on his lap. AA fooled me once on bad customer service. Now they fooled me twice. Shame on me for trusting them. Never again! To keep a potential flame war off the site, PM me if you're interested in the story. Konrad |
rick 918-S |
Feb 25 2007, 08:48 PM
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#2
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Hey nice rack! -Celette Group: Members Posts: 20,680 Joined: 30-December 02 From: Now in Superior WI Member No.: 43 Region Association: Northstar Region |
Don't you hate when you delete a big long post. (IMG:style_emoticons/default/dry.gif) I don't know your What happened in your case. But I can tell you that body work is not like mechanical work. There are often problems with hidden rust damage and poor repairs that are hidden under the paint. There is nothing worse than completing a car on budget by compermising the repair quality. As a shop you are comitting business suicide. It's always fine with the owner when he's at the shop picking up the car. But then he goes to the local hang out and everyone see's the imperfection first. And guess what... the budget conversation never comes up.
I have the perfect example. I have a car in the car in my garage now. The owner was fully prepared to spend near $ 10,000.00 to fix an improper repair done back in the 70's. As I stripped the car I discovered way more damage than was possible to see before I started. I am now faced with removing the complete engine, transmission and front suspension to repair about 16 additional hrs of someone elses work. Should I not say anything and have my friend waste $ 10,000.00? Some things can't be helped. I think AA should have discussed this with you first but I doubt you would have not wanted the car don't right. In this state you can not increase an estimate more than 10% without written consent. If the work was truly needed and you would have found a way to come up with the money, work it out. It's only money, you'll make more. Enjoy your car. |
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