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> RANT: Customer Service Complaint, everybody's favorate vw supplier
Aaron Cox
post Dec 23 2004, 12:39 PM
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[RANT]
Wed the 17th i ordered a Mallory Unilite distributor, along with plug wires, and an oil pressure relocation kit from supplier "A" . Minutes after I ordered i had an email confirmation saying that "A" had logged my order. In that email it had the list of items i ordered, and if any were to be delayed they would have a 'd' next to the item description. no where in the email was a 'd' .

Fast forward today.... one week later.
I call the 'shipping manager' at place "A" , asking when can i expect my package (christmas presents to myself....) he asks, 'what did you order?' i tell him mallor........ he says "vac or no vac" i say 'non....' he says, " were out of those" , i say, "My invoice says you arent, and if you are, it would have been nuce to get a fricken email saying that there was a delay!", he says "SORRY" (very short with me) i ask, when can i expect it.... "mid january" WTF (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif)

needless to say im kinda pissed. website/emails said it was instock...... not a notification that it wasnt....

WTF???

where else can i shop for a mallory unilite.....at "A"'s price?

[/RANT]
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scruz914
post Dec 23 2004, 12:51 PM
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QUOTE (Aaron Cox @ Dec 23 2004, 11:39 AM)
where else can i shop for a mallory unilite.....at "A"'s price?

Sometimes price is not the most important thing.
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Aaron Cox
post Dec 23 2004, 12:57 PM
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i found it for cheaper..... at www.centuryperformance.com

but they do not have the grey/grey springs.....

looks like in dropping the dizzy from aircooled.net and buying the dizzy elsewhere.....
half my order from 1 place...dizzy from the other (IMG:http://www.914world.com/bbs2/html/emoticons/mad.gif)
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Root_Werks
post Dec 23 2004, 01:00 PM
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Sounds like the guy was sort of a dick to you. (IMG:http://www.914world.com/bbs2/html/emoticons/alfred.gif) But sometimes it is not thier fault, well, sometimes thier computer guys 'F' it up and don't get things updated correctly. I had that happen to me once. Showed a part at a certain price if you looked it up one way, another price if you looked it up another way. The supplier was GPR and Dave being the Awesome guy he is, sold me the tool at the lower price of course. Being a comptuer slave, I knew what the problem was and e-mailed him details on it. In that case even if Dave came back and said he needed to get higher price on it, I would have paid it because I would have been helping a friend to correct a web site error. But if you know Dave, he isn't like that and offered the part at his loss.

When the supplier does everything they can to make things right, they are worth keeping in your favorites/speed dial etc. It is when they start blowing you off that you can say (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif) and go elsewhere.
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Mueller
post Dec 23 2004, 01:05 PM
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I must have got their last one they had in stock....I got mine about a week before you ordered yours (IMG:http://www.914world.com/bbs2/html/emoticons/smile.gif)
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lapuwali
post Dec 23 2004, 01:09 PM
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To be fair, Mallory has apparently been jerking everyone around on the non-vac dizzy for months. They keep promising delivery and not actually following through. Pretty much all of the retailers are affected by this. The story I got from a couple of retailers is they'd just get off the phone with Mallory, who swore up and down the parts would be there next week, so they didn't say anything to the customer, and they still weren't there in 6 weeks, so now the customer was pissed.

It would be nice if the retailers were handling this better, but it's not all their fault. Mallory is having serious problems somewhere in their supply chain, and they aren't handling it well, either.
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Aaron Cox
post Dec 23 2004, 01:17 PM
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paul: got your package! thanks again buddy.

mueller, i guess you did get their last one....

I just ordered from www.centuryperformance.com (IMG:http://www.914world.com/bbs2/html/emoticons/smilie_pokal.gif)
they weer like 15 bucks cheaper and had like 50 in stock. (IMG:http://www.914world.com/bbs2/html/emoticons/smilie_pokal.gif)

shipping out today..

called aircooled.... canceled the dizzy, but the wires and relocation kit are shipping today (IMG:http://www.914world.com/bbs2/html/emoticons/smilie_pokal.gif)


Problem resolved....i wish people would just notify me sometimes (IMG:http://www.914world.com/bbs2/html/emoticons/wacko.gif)
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Aaron Cox
post Dec 23 2004, 01:27 PM
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WTF!!!!!!!!!!!!!!!

new revelation....

Aircooled will not ship me the dizzy springs without buying the dizzy from them.

where can i buy the mallory grey/grey springs from other than aircooled.net


I have a headache (IMG:http://www.914world.com/bbs2/html/emoticons/mad.gif)
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Mueller
post Dec 23 2004, 01:34 PM
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you can buy the complete spring kit from them which includes more than just the grey/grey springs..it also has the directions and the advance tools....
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Aaron Cox
post Dec 23 2004, 01:37 PM
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QUOTE (Mueller @ Dec 23 2004, 12:34 PM)
you can buy the complete spring kit from them which includes more than just the grey/grey springs..it also has the directions and the advance tools....

no need.... i dont need the 30 buck kit, i need the 2 springs.....
QUOTE
$15.00
This is JUST the 2 Gray springs. We have sourced just these springs for guys that want this combo. These are ONLY sold to our customers that have purchased a Mallory from Aircooled.Net.


i sorry....this is lame. theyll sell me a spring kit, but not two springs (IMG:http://www.914world.com/bbs2/html/emoticons/dry.gif)
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SLITS
post Dec 23 2004, 01:38 PM
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http://www.mrgasket.com/





Phone:
Mallory (Mr. Gasket Company)
Advance Curve Change Kit
Spring Kit to Modify Advance curve in Mallory Distributor


This kit provides parts and instructions to custom-tailor an advance curve in a Mallory distributor.

Can provide a single stage or two stage advance curve.

Also provides a set of "Degree Keys" to change the rate of advance.


Quit bitchin' and get with it!!!
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Aaron Cox
post Dec 23 2004, 01:50 PM
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QUOTE (SLITS @ Dec 23 2004, 12:38 PM)
http://www.mrgasket.com/





Phone:
Mallory (Mr. Gasket Company)
Advance Curve Change Kit
Spring Kit to Modify Advance curve in Mallory Distributor


This kit provides parts and instructions to custom-tailor an advance curve in a Mallory distributor.

Can provide a single stage or two stage advance curve.

Also provides a set of "Degree Keys" to change the rate of advance.


Quit bitchin' and get with it!!!

im headin out to the speed shop where i bought the mallory CDI box......
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MattR
post Dec 23 2004, 07:42 PM
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I had the same exact problem with my KB pistons. First they were like 2 months late with the pistons. Then they shipped the wrong ones (for the wrong stroke). I took the pistons in to get balanced because I got them in an unmarked box. The bill from the machine shop was like 17 bucks for the pistons. When I went to assemble the engine they didnt fit. I called "vendor A" and they gave me crap. They said I should assemble my engine 100% before taking my parts out to be machined... I said BULLSHIT and I got a 17 dollar credit (which I ironically used for a mallory).
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cgnj
post Dec 23 2004, 08:33 PM
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You need the whole kit. You need to set the max advance and need the degree keys.

Carlos
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Aaron Cox
post Dec 23 2004, 08:36 PM
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QUOTE (cgnj @ Dec 23 2004, 07:33 PM)
You need the whole kit. You need to set the max advance and need the degree keys.

Carlos

got that covered locally.....
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Jake Raby
post Dec 23 2004, 09:05 PM
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Mallory's are very hard to get at the present... I'm out too.

Its hard being in business in the VW world.. Most of us work out of our own pockets because its hard to get big time funds from banks and etc in this industry....

I have 60K worth of inventory behind me right now.... Its all being counted and lets say "prepared"........
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Aaron Cox
post Dec 30 2004, 01:05 PM
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THE SAGA CONTINUES (IMG:http://www.914world.com/bbs2/html/emoticons/mad.gif)

I recieved my plug wires and relocation kit on tiesday. Yay, i thought all was well.....
those 2 items were the only things listed on the invoice.

wednesday comes, and i get anothe rpackage from them. WTF????

called this AM, said, "hi, i recieved a package from you guys, that im not expecting". by chance is this a distributor? they say yes. I say, I cancelled it off the order and you guys mistakenly sent it to me. they say "You NEVER cancelled it!" (IMG:http://www.914world.com/bbs2/html/emoticons/mad.gif) omg! you wouldnt sell me springs for the dizzy because i wont purchase a distributor from you!" (IMG:http://www.914world.com/bbs2/html/emoticons/dry.gif)

so now, they want me to ship it back and i eat the shipping (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif) , sorry.... time for a credit card company interaction
their problem, not mine, arguing with a customer is A1 in my book (IMG:http://www.914world.com/bbs2/html/emoticons/flipa.gif)

gawd im pissed (IMG:http://www.914world.com/bbs2/html/emoticons/ar15.gif)
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nebreitling
post Dec 30 2004, 01:13 PM
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i've been a little disappointed with a couple of recent transactions with aircooled, as well. how hard is it to freaking communicate with your customers? but, my issues always resolved okay. talk to stephanie if you can -- she's been a big help to me.

they're still okay in my book, simply because stephanie stepped up and helped me out.


wanna sell your extra dizzy?
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Aaron Cox
post Dec 30 2004, 01:15 PM
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QUOTE (nebreitling @ Dec 30 2004, 12:13 PM)
wanna sell your extra dizzy?

wanna buy it? NEW IN BOX

(IMG:http://www.914world.com/bbs2/html/emoticons/idea.gif)

either way it looks like im out the shipping cost..... lemme know if youre really interested... (IMG:http://www.914world.com/bbs2/html/emoticons/smile.gif)

QUOTE
talk to stephanie if you can -- she's been a big help to me

john and heather are a blast to talk to (IMG:http://www.914world.com/bbs2/html/emoticons/dry.gif)
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SLITS
post Dec 30 2004, 02:11 PM
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QUOTE (Aaron Cox @ Dec 30 2004, 12:05 PM)
THE SAGA CONTINUES (IMG:http://www.914world.com/bbs2/html/emoticons/mad.gif)

I recieved my plug wires and relocation kit on tiesday. Yay, i thought all was well.....
those 2 items were the only things listed on the invoice.

wednesday comes, and i get anothe rpackage from them. WTF????

called this AM, said, "hi, i recieved a package from you guys, that im not expecting". by chance is this a distributor? they say yes. I say, I cancelled it off the order and you guys mistakenly sent it to me. they say "You NEVER cancelled it!" (IMG:http://www.914world.com/bbs2/html/emoticons/mad.gif) omg! you wouldnt sell me springs for the dizzy because i wont purchase a distributor from you!" (IMG:http://www.914world.com/bbs2/html/emoticons/dry.gif)

so now, they want me to ship it back and i eat the shipping (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif) , sorry.... time for a credit card company interaction
their problem, not mine, arguing with a customer is A1 in my book (IMG:http://www.914world.com/bbs2/html/emoticons/flipa.gif)

gawd im pissed (IMG:http://www.914world.com/bbs2/html/emoticons/ar15.gif)

If they shipped by UPS or not, tell them to issue a "call tag" as the unit is ready and waiting to be picked up. Then call your credit card company and tell them that you were shipped a part you didn't order and you will not accept any "backcharge" for the item.

Come on A-a-ron, you had to learn something in college besides self-abuse (IMG:http://www.914world.com/bbs2/html/emoticons/rolleyes.gif)
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