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> Auto Atlanta - I've figured out how to deal with them, w/o getting burned or pissed off
ptravnic
post Aug 23 2006, 08:39 AM
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I've ordered from AA for years (without incident) when places like PP or GPR don't have the part(s). Anyway, last Friday I ordered an obscure shift linkage boot (early model) and they said they had it when I placed the order. I paid extra for quick shippng b/c I need it by this Friday. I called them back today to get the shipping info to see if it will make it on time and find out it's on back order. OK, not the end of the world. They had no problem cancelling my order.

Should they have said it was a backorder item when I placed the order? Probably but maybe they thought they could source it elsewhere and them being a for profit business I can understand why they would do this.

By following up I saved myself from being surprised/upset when I go to work on the car and don't have the part I ordered. (IMG:style_emoticons/default/wink.gif)

AA gets a lot of heat on this board. Just thought my method of handling an order placed with them might work for someone else.

-pt
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drewvw
post Aug 23 2006, 08:48 AM
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i agree....I've dealt with them a couple times too with no problems. I bascially just call them everyday until I get the part.
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MoveQik
post Aug 23 2006, 08:50 AM
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QUOTE(ptravnic @ Aug 23 2006, 07:39 AM) *

I've ordered from AA for years (without incident) when places like PP or GPR don't have the part(s). Anyway, last Friday I ordered an obscure shift linkage boot (early model) and they said they had it when I placed the order. I paid extra for quick shippng b/c I need it by this Friday. I called them back today to get the shipping info to see if it will make it on time and find out it's on back order. OK, not the end of the world. They had no problem cancelling my order.

Should they have said it was a backorder item when I placed the order? Probably but maybe they thought they could source it elsewhere and them being a for profit business I can understand why they would do this.

By following up I saved myself from being surprised/upset when I go to work on the car and don't have the part I ordered. (IMG:style_emoticons/default/wink.gif)

AA gets a lot of heat on this board. Just thought my method of handling an order placed with them might work for someone else.

-pt


They get a lot of heat because they do to many people(myself included) exactly what they did to you. Then when you call them on it, they could care less. THAT is why they catch heat.

What ever happened to Pete and re-Pete(I forget their real names) from AA that were here to improve their public image and customer service? I see from your experience that they are doing a bang up job. (IMG:style_emoticons/default/dry.gif)

My car will sit broken down before I will order another part from them.
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d7n7master
post Aug 23 2006, 08:58 AM
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QUOTE(ptravnic @ Aug 23 2006, 07:39 AM) *

I've ordered from AA for years (without incident) when places like PP or GPR don't have the part(s). Anyway, last Friday I ordered an obscure shift linkage boot (early model) and they said they had it when I placed the order. I paid extra for quick shippng b/c I need it by this Friday. I called them back today to get the shipping info to see if it will make it on time and find out it's on back order. OK, not the end of the world. They had no problem cancelling my order.

Should they have said it was a backorder item when I placed the order? Probably but maybe they thought they could source it elsewhere and them being a for profit business I can understand why they would do this.

By following up I saved myself from being surprised/upset when I go to work on the car and don't have the part I ordered. (IMG:style_emoticons/default/wink.gif)

AA gets a lot of heat on this board. Just thought my method of handling an order placed with them might work for someone else.

-pt

----
AA gets a lot of heat on this board because they did the exact same thing to me & many more of us - They told me the part I needed was in-stock when I called to inquire - so I placed the order - I waited one week - I called to check on the order... They said it was back-ordered (IMG:style_emoticons/default/cool_shades.gif) - I went ballistic (IMG:style_emoticons/default/gunner.gif)
I waited another month - I called to check on the order...
They said my order had been canceled. I asked why - they said because they didn't want to do business with me!!! That was the last time 4 me - so (IMG:style_emoticons/default/sheeplove.gif) them.
----
Somehow I missed your point: lets see; you didn't get your part, you wasted your time, and you had to cancel your order - sooo howz it that you say "I've figured out how to deal with them"???
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Eric_Shea
post Aug 23 2006, 09:07 AM
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We have the same problem with our local fire department.

They always say "we're on our way" but, I know those guys and, they basically sit around watching bad porn and Sponge Bob reruns eating bowls of fire house chili. We keep calling and calling and calling and finally they come or... at least we know to get out the garden hoses and try another route.

What I'm saying is... I know they're a bunch of lying jerks but, I figured out how to work with them. (IMG:style_emoticons/default/wink.gif)
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MoveQik
post Aug 23 2006, 09:08 AM
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What size wheels can I fit?
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QUOTE(d7n7master @ Aug 23 2006, 07:58 AM) *


Somehow I missed your point: lets see; you didn't get your part, you wasted your time, and you had to cancel your order - sooo howz it that you say "I've figured out how to deal with them"???

You forgot...they lied to him, made no effort to make it right and probably offered no apology (IMG:style_emoticons/default/wink.gif)
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MoveQik
post Aug 23 2006, 09:13 AM
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What size wheels can I fit?
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I LOVE AA threads! I know they are almost always (IMG:style_emoticons/default/dead horse.gif) .... but it allows for some good venting. It is therapeutic in a way. (IMG:style_emoticons/default/smile.gif)
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tod914
post Aug 23 2006, 09:19 AM
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I have their service line on speed dial... everytime I need to vent, I press 1. I had mixed experiences with them. The times I've ordered directly from George, I had no issues.
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eric914
post Aug 23 2006, 09:24 AM
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So, what you are saying is that if the customer takes on the role of customer service for AA they are not bad to deal with. As a customer I generally try and let the people I am buying items from take on this task. When I pay a premium for an item, and in general AA has premium pricing, I expect excellent service. If AA had such service they would have verified stock on this item for you while you were on the phone. If they had done this and been honest with you, you would have saved the time and effort you spent to checking up on them.

I see AA’s policy as “get the customer’s money any way you can and worry about delivering the product later”.
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aveale
post Aug 23 2006, 09:25 AM
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unfortunately our cars do not have parts you can get at the local convenience store.

we could always buy a dodge caravan.......
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ptravnic
post Aug 23 2006, 09:38 AM
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QUOTE(MW 914 @ Aug 23 2006, 11:08 AM) *

QUOTE(d7n7master @ Aug 23 2006, 07:58 AM) *


Somehow I missed your point: lets see; you didn't get your part, you wasted your time, and you had to cancel your order - sooo howz it that you say "I've figured out how to deal with them"???

You forgot...they lied to him, made no effort to make it right and probably offered no apology (IMG:style_emoticons/default/wink.gif)



Silly rabbits. My point is that if a part is on back order, don't sit by the phone or wait for the mailman. It prob is not coming. Simply cancel your order - they didn't give any attitude, any argument when I asked to cancel the order - they understood.

They are a supplier of last resort (PP, GPR - remember what I said about them?). Jeesh (IMG:style_emoticons/default/blink.gif)
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Joe Bob
post Aug 23 2006, 10:00 AM
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Just order the stuff from GPR...he'll get the stuff from AA. If it's backordered THEY will tell ya.
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shelby/914
post Aug 23 2006, 10:19 AM
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When I bought my first teener in 1988, AA was the only place I knew of for parts, so I used them. They still havent shipped one item I ordered & paid for back then. A cheap $10 lesson on who not to do business with. (IMG:style_emoticons/default/KMA.gif)
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bd1308
post Aug 23 2006, 10:31 AM
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QUOTE


What ever happened to Pete and re-Pete(I forget their real names) from AA that were here to improve their public image and customer service? I see from your experience that they are doing a bang up job. (IMG:style_emoticons/default/dry.gif)

My car will sit broken down before I will order another part from them.

Shit man this all started in the late 70s when George Hussey started the place. I heard he's the worst of them all. Coming from first hand experience and from people I know who spoke directly to him.

Now maybe that business model, where you have the part and then all of a sudden its backordered for "a while", worked back when people rode horses and loaded parts up in Conostoga Wagons and hand delivered parts, but it just doesn't cut it these days.

b
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70Sixter
post Aug 23 2006, 10:43 AM
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I figured out how to deal with AA in general and George in particular about 10 years ago. Don't order anything from them. My original passenger seat cushion and door pocket are still missing.
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pfierb
post Aug 23 2006, 10:58 AM
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It isn't just AA ....I just had the same thing happen to me from Automation they took my order for a windshield moulding piece gave me a delivery date (approx) two weeks later I checked back and find the part is back ordered .....they keep upping the delivery date, what was supposed to arrive here in July is now scheduled for some time in October.They could have told me to start with that they don't have the part and expect it next month or so and I would have been happy.....now I don't and won't believe them in the future.
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tdgray
post Aug 23 2006, 11:02 AM
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Call to follow up (IMG:style_emoticons/default/blink.gif)

Why the F&*K should I have to... just freakin rediculous (IMG:style_emoticons/default/bs.gif)
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ptravnic
post Aug 23 2006, 11:08 AM
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QUOTE(tdgray @ Aug 23 2006, 01:02 PM) *

Call to follow up (IMG:style_emoticons/default/blink.gif)

Why the F&*K should I have to... just freakin rediculous (IMG:style_emoticons/default/bs.gif)



In an ideal world I agree with you. (IMG:style_emoticons/default/wink.gif)
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Engman
post Aug 23 2006, 12:26 PM
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The real fun will begin when they still ship you the part, months later, and charge your card - even after you called and cancelled.

M
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Elliot_Cannon
post Aug 23 2006, 12:52 PM
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The only time I ever ordered a part from AA I asked the guy on the phone to actually physically check to see if the part was on the shelf. He did and I got it about 4 days later. I like to be a little pro-active when ordering parts, rather than ordering and hoping someone will do their job properly.

Elliot
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