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Howard |
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Incontin(g)ent Member ![]() ![]() ![]() ![]() ![]() Group: Benefactors Posts: 5,785 Joined: 24-July 03 From: Westlake Village, CA Member No.: 943 Region Association: None ![]() ![]() ![]() |
So my newly acquired 914-V8 has a bit of front end shake. Take it to local tire place, they balance and notice struts are leaking and clank a bit. So balanced, aligned and strutted, I'm on my way.
Out for a drive, front really gets shaky and a bunch of free play in wheel. Limp home, jack up car and take a look. Gee whiz (I think I said it differently) the steering box was not bolted to the frame. Nice holes, nice threads, no bolts. Installed bolts. Thanked powers that be, as I had just come off a curvy road with some serious drop offs. Back to tire shop, tech says 'they told me to replace struts, not check anything else'. Mutters a few other things, and realigns. Car still shakes, of course. Car sat for a long time on new tires, and they now 'guess' tread separation. Nowhere near round, of course, but hey, they did balance. Think I'll take my business elsewhere. So what have we learned, kids? I learned "Trust everyone, then double check". I had my granddaughter in the car last week. Irate old fart goes to tire store with grenade laucher: Film @ 11. |
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Howard |
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Incontin(g)ent Member ![]() ![]() ![]() ![]() ![]() Group: Benefactors Posts: 5,785 Joined: 24-July 03 From: Westlake Village, CA Member No.: 943 Region Association: None ![]() ![]() ![]() |
QUOTE(LS6/914 @ Mar 15 2004, 06:41 PM) Before you brought your car in to their shop did you ask if they have experience with the 914 suspension? Did you ask for a road test after with the tech to confirm the repair? This has become common practice at my shop because Iam not a mindreader. You need to remember the three C. Concern,Cause,Correction. Have taken my cars there for 15 years. Did I tell them I thought my car may have a loose steering box? No, I just told them something was out of whack in the front end. They told me balance, struts, and alignment. Did I ask the tech to take a road test with me? No, I took it out myself. Do I believe, that as an 'expert' you have an obligation to look and advise? Yes. I don't want a mindreader, but I would like a straight shooter. I exercised concern by taking the car to him and describibg the problem. His advice as to cause and correction were flawed. A client contacts us, describes the problem, we propose a solution and take responsibility for that proposal. Been doing business that way for 35 years. How do you do it? |
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