Tired or ordering parts, just tired of the attitude... |
|
Porsche, and the Porsche crest are registered trademarks of Dr. Ing. h.c. F. Porsche AG.
This site is not affiliated with Porsche in any way. Its only purpose is to provide an online forum for car enthusiasts. All other trademarks are property of their respective owners. |
|
Tired or ordering parts, just tired of the attitude... |
thomasotten |
Sep 9 2004, 05:05 PM
Post
#1
|
Senior Member Group: Members Posts: 1,551 Joined: 16-November 03 From: San Antonio, Texas Member No.: 1,349 |
I am really getting tired of placing orders for parts. I don't want to mention any names but I just placed an order from this place that borders a state that got hit real hard by the last hurricane, and there is just this attitude or smugness that just rubs me the wrong way. I asked if a particular item they had was OEM. Instead of just saying, "I'm sorry, OEM is not available on that part", I get "Now, you tell me where your going to find an OEM of that!" I mean, it's not said in a mean way, but I get off the phone feeling like a kid asking his Dad for something and being told no. And it's just not this one place, I have experienced this with other places and even walk-up places.
It is like the people who dish out the parts have this gnostic know-it-all smugness. If you show any sign of doubt or questions, they sieze on that to show how they know so much more. I am getting to the point that I would just rather place orders completely online, or from Ebay. Rant Over |
anthony |
Sep 9 2004, 06:52 PM
Post
#2
|
2270 club Group: Benefactors Posts: 3,107 Joined: 1-February 03 From: SF Bay Area, CA Member No.: 218 |
If the bump stops had been in stock I would have bought them at the inflated $20/each (2X of Worldpac price). But if they can't even keep basic stuff in stock and then tell customers that we can get it in two days what's the point? I can get it in two days as well for less $$$.
You're right. Shops/part houses need to adapt if they can't survive just on service. For VWs, New Dimensions in Santa Clara is the model business. They have had an internet presence for 10+ years (started in the newsgroup days). They do top notch service. They are helpful and friendly, they send me a nice newsletter once or twice a year, and they have charity car shows every year that bring hundreds of people to their business. It surprises me that no Porsche shop in the Bay Area runs a similar operation. I guess most good Porsches shops are full up with service calls anyway. |
Lo-Fi Version | Time is now: 1st July 2024 - 03:41 AM |
All rights reserved 914World.com © since 2002 |
914World.com is the fastest growing online 914 community! We have it all, classifieds, events, forums, vendors, parts, autocross, racing, technical articles, events calendar, newsletter, restoration, gallery, archives, history and more for your Porsche 914 ... |