Tired or ordering parts, just tired of the attitude... |
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Tired or ordering parts, just tired of the attitude... |
thomasotten |
Sep 9 2004, 05:05 PM
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#1
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Senior Member Group: Members Posts: 1,551 Joined: 16-November 03 From: San Antonio, Texas Member No.: 1,349 |
I am really getting tired of placing orders for parts. I don't want to mention any names but I just placed an order from this place that borders a state that got hit real hard by the last hurricane, and there is just this attitude or smugness that just rubs me the wrong way. I asked if a particular item they had was OEM. Instead of just saying, "I'm sorry, OEM is not available on that part", I get "Now, you tell me where your going to find an OEM of that!" I mean, it's not said in a mean way, but I get off the phone feeling like a kid asking his Dad for something and being told no. And it's just not this one place, I have experienced this with other places and even walk-up places.
It is like the people who dish out the parts have this gnostic know-it-all smugness. If you show any sign of doubt or questions, they sieze on that to show how they know so much more. I am getting to the point that I would just rather place orders completely online, or from Ebay. Rant Over |
jim912928 |
Sep 10 2004, 07:04 AM
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#2
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Senior Member Group: Members Posts: 1,485 Joined: 8-January 04 From: Granger, IN Member No.: 1,536 Region Association: Upper MidWest |
I've tried an awful lot of these guys. I've had the best luck/attitude/customer service from GPR (german parts & restoration). Talk to Dave...he's a 914 guru. I needed some parts so I could make the MWC in the "next day" scenario. He didn't have everything I needed and shipped the stuff he had in the warehouse next day and had his supplier (was H&R) ship what I needed from there warehouse "next day". Both packages arrived "next day" within 10 minutes of each other. And 30 minutes after that Dave called me on the phone to make sure the parts arrived!
Now that is customer service I can get loyal to. Jim |
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