Vendor Rant Options

[Bulldog9]

I've spent a lot of $$ the last 3 years..... I try to use P car specific vendors, and like most of you have had good and bad experiences, most, especially 914 have been outstanding. I will say though that some need to get their crap in gear. This Monday I ordered 2 parts. 1 from Summit, 1 from Pelican. Standard shipping, nothing special. I receive the part from Summit on Tuesday afternoon and as of 6 pm nothing from Pelican.

This has happened many times from Pelican and though I value their contribution, 50% of the time I order and PAY only to find there is a delay, and it always takes 5-8 days to get the part. Frankly, that's why I dont/wont use them for parts unless necessary. It is unfortunate because they provide such a valuable resource for us.

Why do I only find out the part is delayed until after I pay? Many websites let you know when you order it it is not in stock. BLUF, this is the last time I will order from Pelican unless it is my only option. I understand that suppliers like CFR, Rebel, Original Customs, 914 Rubber etc. are builders and enthusiasts first and suppliers second, but their customer service turn around and response are outstanding..... Companies like Pelican and Summit present themselves as parts suppliers and IMO SUmit is rocking it..... FWIW, I wont order from Rock Auto anymore for the same reason.

rant over............

[rhodyguy]

The good folks at pelican have 0 control over the parts not in stock and shipped by one of THEIR vendors.

[somd914]

The good folks at pelican have 0 control over the parts not in stock and shipped by one of THEIR vendors.

I concur, but have read several threads about the same experience I had, on-line inventory shows it's in stock, and only after placing the order and seeing it in limbo for days with no explanation is not acceptable. I've had this happen twice - I had to initiate the discussion to find out the item was back ordered.

However, despite this I support Pelican given their parts selection, their knowledge of our cars, their forum, their tech articles, and the few times I have had issues customer service did a great job.