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> Vendor Rant
Bulldog9
post Feb 5 2016, 08:25 PM
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I've spent a lot of $$ the last 3 years..... I try to use P car specific vendors, and like most of you have had good and bad experiences, most, especially 914 have been outstanding. I will say though that some need to get their crap in gear. This Monday I ordered 2 parts. 1 from Summit, 1 from Pelican. Standard shipping, nothing special. I receive the part from Summit on Tuesday afternoon and as of 6 pm nothing from Pelican.

This has happened many times from Pelican and though I value their contribution, 50% of the time I order and PAY only to find there is a delay, and it always takes 5-8 days to get the part. Frankly, that's why I dont/wont use them for parts unless necessary. It is unfortunate because they provide such a valuable resource for us.

Why do I only find out the part is delayed until after I pay? Many websites let you know when you order it it is not in stock. BLUF, this is the last time I will order from Pelican unless it is my only option. I understand that suppliers like CFR, Rebel, Original Customs, 914 Rubber etc. are builders and enthusiasts first and suppliers second, but their customer service turn around and response are outstanding..... Companies like Pelican and Summit present themselves as parts suppliers and IMO SUmit is rocking it..... FWIW, I wont order from Rock Auto anymore for the same reason.

rant over............
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carr914
post Feb 6 2016, 10:46 AM
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QUOTE(rhodyguy @ Feb 6 2016, 10:17 AM) *

They should hire an early riser, 4am almost daily, that lives in a state other than California.


It's all about Taxes. Right now Warehouse Dist have to Charge Sales Tax in any State that they have a presence. Summit has 3 Warehouses (OH, GA, NV). If Pelican hired me to be their East Coast guy, because I live in Florida, the Govt considers that a presence and they would have to charge Sales Tax to any Retail Sale shipped to Florida.

Eventually this will change (the Amazon effect) as the Government wants your Money!
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Posts in this topic
Steve Pratel   Vendor Rant   Feb 5 2016, 08:25 PM
whitetwinturbo   :WTF: :agree:   Feb 5 2016, 10:59 PM
somd914   Had a heck of time with Pelican recently. I order...   Feb 6 2016, 08:01 AM
914Sixer   You must remember that this the digital age. Most...   Feb 6 2016, 08:02 AM
somd914   You must remember that this the digital age. Mos...   Feb 6 2016, 08:12 AM
02loftsmoor   WOW I was just going to vent about Pelican , ne...   Feb 6 2016, 08:26 AM
wndsnd   Companies like Jegs and Summitt just seen to shine...   Feb 6 2016, 08:39 AM
Jason74914   I'm not going to add any comments about Pelica...   Feb 6 2016, 08:41 AM
BeatNavy   I generally like Pelican, but I have noticed they ...   Feb 6 2016, 08:44 AM
rhodyguy   The good folks at pelican have 0 control over the ...   Feb 6 2016, 08:49 AM
somd914   The good folks at pelican have 0 control over the...   Feb 6 2016, 08:59 AM
carr914   I think the Issue with Pelican vs Summit/Jegs is t...   Feb 6 2016, 09:09 AM
carr914   The good folks at pelican have 0 control over the...   Feb 6 2016, 09:15 AM
rhodyguy   They should hire an early riser, 4am almost daily,...   Feb 6 2016, 09:17 AM
struckn   Agree to a degree. I think it's more a matter ...   Feb 6 2016, 09:29 AM
Amphicar770   I order a lot from PP, usually with no problems. ...   Feb 6 2016, 09:35 AM
rhodyguy   Don't be so cheap. You're choking on ...   Feb 6 2016, 09:50 AM
r_towle   Most mainline autoparts houses use WorldPac as the...   Feb 6 2016, 10:01 AM
mepstein   We are lucky to be able to order from worldpac. Th...   Feb 6 2016, 10:05 AM
ConeDodger   I've spent a lot of $$ the last 3 y...   Feb 6 2016, 10:06 AM
r_towle   If you go to a lot of websites that sell parts, li...   Feb 6 2016, 10:10 AM
mepstein   If you go to a lot of websites that sell parts, l...   Feb 6 2016, 10:28 AM
Steve Pratel   Between my wife and myself we've owned 3 BMW...   Feb 6 2016, 10:33 AM
carr914   They should hire an early riser, 4am almost daily...   Feb 6 2016, 10:46 AM
a914luvr   I don't want to make any excuses for Pelican b...   Feb 6 2016, 11:03 AM
JRust   I've had nothing but great service & turn ...   Feb 6 2016, 11:23 AM
Darren C   Having read this thread, I can sympathise with eve...   Feb 6 2016, 11:44 AM
r_towle   I recently ordered some clutch cable parts from pe...   Feb 6 2016, 11:49 AM
Amphicar770   Another pet Peeve, not directed at Pelican, is whe...   Feb 6 2016, 07:45 PM
Steve   Most my issues are east coast versus west coast sh...   Feb 6 2016, 08:04 PM


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