 Shout out to Eric and PMB |
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| mapguy |
 Dec 18 2016, 11:15 PM
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Freelance Generalist  Group: Members Posts: 90 Joined: 31-January 14 From: Inland Empire, CA Member No.: 16,945 Region Association: Southern California  |
First off, I'm not associated with PMB at all aside from being a customer. Also, I never do this. I just have to share how much I appreciate the old school customer service. I know I'm likely preaching to the choir, but anyway...
I recently had PMB rebuild all 4 of my calipers and added a bunch of parts to the same order. The rebuild work was top shelf, but I was a bit surprised to have some problems with omissions and correct fitment from the rest of the order. Eric personally took over to make sure the whole situation was taken care of and explained very clearly what had happened. He really bent over backward to make sure it was addressed and I was happy. Hard to find customer service like that in this day and age. Eric fully owned the issue and sorted it out. Eric, hope to see you soon at an event if I can ever get my car back in one piece! The good news is it is past maximum dis-assembly and is actually coming back together. Thanks in large part to your work. |
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| ConeDodger |
Dec 18 2016, 11:21 PM
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Apex killer! Group: Members Posts: 23,799 Joined: 31-December 04 From: Tahoe Area Member No.: 3,380 Region Association: Northern California 
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Those of us who've seen Eric at an event can attest to his ability to bend over backward and own it. (IMG:style_emoticons/default/blink.gif) (IMG:style_emoticons/default/happy11.gif)
Seriously, this community is really blessed to have him. I'm towing my car across Nevada and Utah in a couple weeks to have him replace my rear brakes with his aluminum reproduction of the 914-6 rears and tune up the entire braking system. (IMG:style_emoticons/default/wub.gif) |
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Posts in this topic
mapguy Shout out to Eric and PMB Dec 18 2016, 11:15 PM
mgp4591
Those of us who've seen Eric at an event can ... Dec 19 2016, 01:25 AM ConeDodger
Those of us who've seen Eric at an event can... Dec 19 2016, 01:33 AM
SKL1 +1000 on customer service. Quick answers with iss... Dec 18 2016, 11:49 PM Maltese Falcon PMB...Eric and staff are totally Legit :first: Dec 18 2016, 11:50 PM wes :agree: I agree Eric his wife, and crew are upstan... Dec 19 2016, 12:49 AM jim_hoyland Boy are we lucky to have Eric and PMB providing on... Dec 19 2016, 08:01 AM North Coast Jim
First off, I'm not associated with PMB at all... Dec 19 2016, 09:13 AM Jett +1 quality people and quality work. Eric rebuilt ... Dec 19 2016, 09:59 AM forrestkhaag Those are all glowing comments and I agree with th... Dec 19 2016, 05:38 PM turnaround89 Agreed to all the above.
Placed an order for re... Dec 19 2016, 06:15 PM |
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