 Shout out to Eric and PMB |
|
|
|
Porsche, and the Porsche crest are registered trademarks of Dr. Ing. h.c. F. Porsche AG.
This site is not affiliated with Porsche in any way. Its only purpose is to provide an online forum for car enthusiasts. All other trademarks are property of their respective owners. |
|
|
| mapguy |
 Dec 18 2016, 11:15 PM
Post
#1
|
|
Freelance Generalist  Group: Members Posts: 90 Joined: 31-January 14 From: Inland Empire, CA Member No.: 16,945 Region Association: Southern California  |
First off, I'm not associated with PMB at all aside from being a customer. Also, I never do this. I just have to share how much I appreciate the old school customer service. I know I'm likely preaching to the choir, but anyway...
I recently had PMB rebuild all 4 of my calipers and added a bunch of parts to the same order. The rebuild work was top shelf, but I was a bit surprised to have some problems with omissions and correct fitment from the rest of the order. Eric personally took over to make sure the whole situation was taken care of and explained very clearly what had happened. He really bent over backward to make sure it was addressed and I was happy. Hard to find customer service like that in this day and age. Eric fully owned the issue and sorted it out. Eric, hope to see you soon at an event if I can ever get my car back in one piece! The good news is it is past maximum dis-assembly and is actually coming back together. Thanks in large part to your work. |
   |
 
|
  |
Replies
| jim_hoyland |
Dec 19 2016, 08:01 AM
Post
#2
|
|
Get that VIN ? Group: Members Posts: 9,467 Joined: 1-May 03 From: Sunset Beach, CA Member No.: 643 Region Association: Southern California 
|
Boy are we lucky to have Eric and PMB providing one of the most essential services for the 914s.
Several years ago now, PMB rebuilt my front M's and 924 rears to accept vented rotors; I have been rewarded with a safer and more reliable car that I have a high degree of confidence in. Thank you PMB ! (IMG:style_emoticons/default/smile.gif) |
 |
|
Posts in this topic
mapguy Shout out to Eric and PMB Dec 18 2016, 11:15 PM
ConeDodger Those of us who've seen Eric at an event can a... Dec 18 2016, 11:21 PM
mgp4591
Those of us who've seen Eric at an event can ... Dec 19 2016, 01:25 AM ConeDodger
Those of us who've seen Eric at an event can... Dec 19 2016, 01:33 AM SKL1 +1000 on customer service. Quick answers with iss... Dec 18 2016, 11:49 PM Maltese Falcon PMB...Eric and staff are totally Legit :first: Dec 18 2016, 11:50 PM wes :agree: I agree Eric his wife, and crew are upstan... Dec 19 2016, 12:49 AM North Coast Jim
First off, I'm not associated with PMB at all... Dec 19 2016, 09:13 AM Jett +1 quality people and quality work. Eric rebuilt ... Dec 19 2016, 09:59 AM forrestkhaag Those are all glowing comments and I agree with th... Dec 19 2016, 05:38 PM turnaround89 Agreed to all the above.
Placed an order for re... Dec 19 2016, 06:15 PM |
5 User(s) are reading this topic (5 Guests and 0 Anonymous Users)
0 Members:
|
Lo-Fi Version | Time is now: 31st October 2024 - 07:28 PM |
Invision Power Board
v9.1.4 © 2024 IPS, Inc.