 Shout out to Eric and PMB |
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| mapguy |
 Dec 18 2016, 11:15 PM
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Freelance Generalist  Group: Members Posts: 90 Joined: 31-January 14 From: Inland Empire, CA Member No.: 16,945 Region Association: Southern California  |
First off, I'm not associated with PMB at all aside from being a customer. Also, I never do this. I just have to share how much I appreciate the old school customer service. I know I'm likely preaching to the choir, but anyway...
I recently had PMB rebuild all 4 of my calipers and added a bunch of parts to the same order. The rebuild work was top shelf, but I was a bit surprised to have some problems with omissions and correct fitment from the rest of the order. Eric personally took over to make sure the whole situation was taken care of and explained very clearly what had happened. He really bent over backward to make sure it was addressed and I was happy. Hard to find customer service like that in this day and age. Eric fully owned the issue and sorted it out. Eric, hope to see you soon at an event if I can ever get my car back in one piece! The good news is it is past maximum dis-assembly and is actually coming back together. Thanks in large part to your work. |
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| North Coast Jim |
Dec 19 2016, 09:13 AM
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Member Group: Members Posts: 329 Joined: 11-December 15 From: Northern Ohio Member No.: 19,450 Region Association: MidAtlantic Region 
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QUOTE(mapguy @ Dec 19 2016, 12:15 AM)  First off, I'm not associated with PMB at all aside from being a customer. Also, I never do this. I just have to share how much I appreciate the old school customer service. I know I'm likely preaching to the choir, but anyway... I recently had PMB rebuild all 4 of my calipers and added a bunch of parts to the same order. The rebuild work was top shelf, but I was a bit surprised to have some problems with omissions and correct fitment from the rest of the order. Eric personally took over to make sure the whole situation was taken care of and explained very clearly what had happened. He really bent over backward to make sure it was addressed and I was happy. Hard to find customer service like that in this day and age. Eric fully owned the issue and sorted it out. Eric, hope to see you soon at an event if I can ever get my car back in one piece! The good news is it is past maximum dis-assembly and is actually coming back together. Thanks in large part to your work. I too can attest to Eric and PMB's fabulous service. Bought ALL my brakes components and rebuilds from them. Car stops like it should. Looks good to. Helped me also with rebuild of the brake balance unit. Also purchased my Weber 44IDF system from Eric and he has personally been involved in helping me though the jetting teething process. He may wish at times that he hadn't sold me the carbs. First rate Company helping the 914 Community. First rate guy too. Can't wait to put a face with a name. Maybe Hershey in the Spring. |
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Posts in this topic
mapguy Shout out to Eric and PMB Dec 18 2016, 11:15 PM
ConeDodger Those of us who've seen Eric at an event can a... Dec 18 2016, 11:21 PM
mgp4591
Those of us who've seen Eric at an event can ... Dec 19 2016, 01:25 AM ConeDodger
Those of us who've seen Eric at an event can... Dec 19 2016, 01:33 AM SKL1 +1000 on customer service. Quick answers with iss... Dec 18 2016, 11:49 PM Maltese Falcon PMB...Eric and staff are totally Legit :first: Dec 18 2016, 11:50 PM wes :agree: I agree Eric his wife, and crew are upstan... Dec 19 2016, 12:49 AM jim_hoyland Boy are we lucky to have Eric and PMB providing on... Dec 19 2016, 08:01 AM Jett +1 quality people and quality work. Eric rebuilt ... Dec 19 2016, 09:59 AM forrestkhaag Those are all glowing comments and I agree with th... Dec 19 2016, 05:38 PM turnaround89 Agreed to all the above.
Placed an order for re... Dec 19 2016, 06:15 PM |
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