PMB delivery times, when do I start panicing? Options

[Calwaterbear]

OK so I paid and recieved confirmation of payment on Sept 14th (for rebuilding my 2 front calipers. So here we sit 2 weeks out, and I havent seen or heard anything. At what point should I give em a call and see whats up?

[Calwaterbear]

and I'm still getting trashed. I get it, pick up the phone.
I guess I took their website to litterally!

" We are a small high end restoration shop. While we love to chat about old cars and cool calipers, our time is limited. With that said; If you receive a tracking notice that states your calipers have arrived, please do not call us and ask us if your calipers have arrived (yes, this happens 6-8 times per day)... Rest assured, your calipers have arrived."

so i kind of took them at their word, really didn't want to bother them unless i became convinced there was an issue.

So, I was asking for time frames to see if a 4 month time frame was normal? and if anyone knew about billing verses work completion practices in their shop.

Thats all, just that simple.