PMB delivery times, when do I start panicing? Options

[Calwaterbear]

OK so I paid and recieved confirmation of payment on Sept 14th (for rebuilding my 2 front calipers. So here we sit 2 weeks out, and I havent seen or heard anything. At what point should I give em a call and see whats up?

[Eric_Shea]

Who are you?

Ok... just dug in. You must be Carl Johansen?

We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)

Here's your invoice email log...



We tried. (IMG:style_emoticons/default/biggrin.gif)

[Calwaterbear]

Who are you?

Ok... just dug in. You must be Carl Johansen?

We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)

Here's your invoice email log...



We tried. (IMG:style_emoticons/default/biggrin.gif)

Eric,
I assume I spoke with you this morning, and I appreciate your help. I can however tell you that I never recieved a call. correction, I did recieve a call in response to my call early on, regarding if I should send in a second pair of calipers of a late model, and also to correct a wrong zipcode, both of those calls happened in May to the best of my recollection. . so I'm not sure who told you multiple calls, or if they actually- refering to those calls, but I never recieved a call in regards to the invoice. . I can also tell you, and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?

part of the problem was I was out of the country for a significant portion of the time, I have a research project based in Brazil that requires alot of my time.

I have already freely admitted I did not pay the invoice until sept 14th. And as you confirmed on the phone, this morning for whatever reason, after payment, the calipers had never been mailed out.

People are right, I should have called - which I did , but could not reach anyone because of hours, so I simply came to the forum to get some info on others and the time that had expired between payment and delivery. If my experience was normal, I would not have called. But it became apparent something was wrong, so I was able to call you today!

I understand I will get crucified by some members here, but lets make sure if you say several phone calls were made, and invoices were emailed every 2 or 3 days - lets make sure that actually matches up to what happened here! right? isn't that fair?

thank you,
and let the flaming begin. if anyone wants my personal phone number to call me up and personally cuss me out and tell me I'm a scum bag, just PM me, I'll send it to you. or I'm sure Eric will provide that info for you to continue your stompfest!

Paid for the work, didn't recieve the product, wondered why, and what was standard practice, thankfully Eric solved the mystery, in the meantime, I get pursued and shouted down by an angry mob - interesting!