PMB delivery times, when do I start panicing? Options

[Calwaterbear]

OK so I paid and recieved confirmation of payment on Sept 14th (for rebuilding my 2 front calipers. So here we sit 2 weeks out, and I havent seen or heard anything. At what point should I give em a call and see whats up?

[Eric_Shea]

Who are you?

Ok... just dug in. You must be Carl Johansen?

We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)

Here's your invoice email log...



We tried. (IMG:style_emoticons/default/biggrin.gif)

[Calwaterbear]

Who are you?

Ok... just dug in. You must be Carl Johansen?

We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)

Here's your invoice email log...



We tried. (IMG:style_emoticons/default/biggrin.gif)

Eric,
I assume I spoke with you this morning, and I appreciate your help. I can however tell you that I never recieved a call. correction, I did recieve a call in response to my call early on, regarding if I should send in a second pair of calipers of a late model, and also to correct a wrong zipcode, both of those calls happened in May to the best of my recollection. . so I'm not sure who told you multiple calls, or if they actually- refering to those calls, but I never recieved a call in regards to the invoice. . I can also tell you, and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?

part of the problem was I was out of the country for a significant portion of the time, I have a research project based in Brazil that requires alot of my time.

I have already freely admitted I did not pay the invoice until sept 14th. And as you confirmed on the phone, this morning for whatever reason, after payment, the calipers had never been mailed out.

People are right, I should have called - which I did , but could not reach anyone because of hours, so I simply came to the forum to get some info on others and the time that had expired between payment and delivery. If my experience was normal, I would not have called. But it became apparent something was wrong, so I was able to call you today!

I understand I will get crucified by some members here, but lets make sure if you say several phone calls were made, and invoices were emailed every 2 or 3 days - lets make sure that actually matches up to what happened here! right? isn't that fair?

thank you,
and let the flaming begin. if anyone wants my personal phone number to call me up and personally cuss me out and tell me I'm a scum bag, just PM me, I'll send it to you. or I'm sure Eric will provide that info for you to continue your stompfest!

Paid for the work, didn't recieve the product, wondered why, and what was standard practice, thankfully Eric solved the mystery, in the meantime, I get pursued and shouted down by an angry mob - interesting!

[Eric_Shea]

and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?

May 9 - Received

Following month, issues with sending in cores for partial payment. A bit of back and forth I'm being told.

June 6 - Complete
June 9th - 3 days
June 13th - 3 days (weekend in there)
June 16 - 3 days

Gave it a rest for a while, figuring you were on vacation.

July 6th
July 8th - 2 days (viewed on that day but didn't contact or pay until September)
July 10th - 2 days (viewed again, didn't pay for another two months)
July 13th - 3 days

Gave it another rest...

August 11th - started up again.

For the record, there's no malice, I'm not attacking you as you appear to be toward me. I'll stand by my 2-3 day statement.

I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...

I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.

Oh well... such is life. Carry on, I'll be exiting stage left here. I have way too much shit to do to partake in any more Internet drama. (IMG:style_emoticons/default/hissyfit.gif) (IMG:style_emoticons/default/rolleyes.gif) (IMG:style_emoticons/default/lol-2.gif)

[Calwaterbear]

real simple Eric and your minions:
frst - the core question: who is it that did not send out the calipers?

so now the short story version

1. Payment sent -
no communication other than reciept of payment.

2. 2 weeks later, no calipers, no communication - I ask people here what kind of response time to expect - I'm told 2-3 days very prompt

so i deduce somethings wrong

I call -

your reponse
OOPs. somehow it slipped through the cracks, It will be sent out immediately!

Thats it, thats all I wanted, my calipers.

unfortunately I made the mistake of publically revealing you screwed up
and now you and a bunch of your buddies are a week into trying to hammer me.

and the best part is you and many others here figure if you shout loud enough and disparage me, somehow YOUR PROBLEM goes away!

Not delivering? Eric - thats your problem, no matter how you spin it - thats on you and your company.

I'll continue this debate as long as YOU see fit. But I will always bring it back to the facts.

fire away guys, lets keep this "PBM screwed up, so now they are trying to shout down the guy that made that inconvienient truth public! " thread going - and at the top of the list in the forum!

have a nice day, I look forward to long conversations aboutr how you guys justify not delivering!

BTW - nice try Eric, no way is that stuff listed below "7 times per month and 2-3 times per week" - no matter how you try to justify your public posting, the evidence YOU provide shows you made false statements - you own that -


I forget - who is it that did not send out the calipers?

and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?

May 9 - Received

Following month, issues with sending in cores for partial payment. A bit of back and forth I'm being told.

June 6 - Complete
June 9th - 3 days
June 13th - 3 days (weekend in there)
June 16 - 3 days

Gave it a rest for a while, figuring you were on vacation.

July 6th
July 8th - 2 days (viewed on that day but didn't contact or pay until September)
July 10th - 2 days (viewed again, didn't pay for another two months)
July 13th - 3 days

Gave it another rest...

August 11th - started up again.

For the record, there's no malice, I'm not attacking you as you appear to be toward me. I'll stand by my 2-3 day statement.

I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...

I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.

Oh well... such is life. Carry on, I'll be exiting stage left here. I have way too much shit to do to partake in any more Internet drama. (IMG:style_emoticons/default/hissyfit.gif) (IMG:style_emoticons/default/rolleyes.gif) (IMG:style_emoticons/default/lol-2.gif)