PMB delivery times, when do I start panicing? Options

[Calwaterbear]

OK so I paid and recieved confirmation of payment on Sept 14th (for rebuilding my 2 front calipers. So here we sit 2 weeks out, and I havent seen or heard anything. At what point should I give em a call and see whats up?

[Eric_Shea]

Who are you?

Ok... just dug in. You must be Carl Johansen?

We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)

Here's your invoice email log...



We tried. (IMG:style_emoticons/default/biggrin.gif)

[Calwaterbear]

Who are you?

Ok... just dug in. You must be Carl Johansen?

We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)

Here's your invoice email log...



We tried. (IMG:style_emoticons/default/biggrin.gif)

Eric,
I assume I spoke with you this morning, and I appreciate your help. I can however tell you that I never recieved a call. correction, I did recieve a call in response to my call early on, regarding if I should send in a second pair of calipers of a late model, and also to correct a wrong zipcode, both of those calls happened in May to the best of my recollection. . so I'm not sure who told you multiple calls, or if they actually- refering to those calls, but I never recieved a call in regards to the invoice. . I can also tell you, and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?

part of the problem was I was out of the country for a significant portion of the time, I have a research project based in Brazil that requires alot of my time.

I have already freely admitted I did not pay the invoice until sept 14th. And as you confirmed on the phone, this morning for whatever reason, after payment, the calipers had never been mailed out.

People are right, I should have called - which I did , but could not reach anyone because of hours, so I simply came to the forum to get some info on others and the time that had expired between payment and delivery. If my experience was normal, I would not have called. But it became apparent something was wrong, so I was able to call you today!

I understand I will get crucified by some members here, but lets make sure if you say several phone calls were made, and invoices were emailed every 2 or 3 days - lets make sure that actually matches up to what happened here! right? isn't that fair?

thank you,
and let the flaming begin. if anyone wants my personal phone number to call me up and personally cuss me out and tell me I'm a scum bag, just PM me, I'll send it to you. or I'm sure Eric will provide that info for you to continue your stompfest!

Paid for the work, didn't recieve the product, wondered why, and what was standard practice, thankfully Eric solved the mystery, in the meantime, I get pursued and shouted down by an angry mob - interesting!

[Eric_Shea]

and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?

May 9 - Received

Following month, issues with sending in cores for partial payment. A bit of back and forth I'm being told.

June 6 - Complete
June 9th - 3 days
June 13th - 3 days (weekend in there)
June 16 - 3 days

Gave it a rest for a while, figuring you were on vacation.

July 6th
July 8th - 2 days (viewed on that day but didn't contact or pay until September)
July 10th - 2 days (viewed again, didn't pay for another two months)
July 13th - 3 days

Gave it another rest...

August 11th - started up again.

For the record, there's no malice, I'm not attacking you as you appear to be toward me. I'll stand by my 2-3 day statement.

I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...

I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.

Oh well... such is life. Carry on, I'll be exiting stage left here. I have way too much shit to do to partake in any more Internet drama. (IMG:style_emoticons/default/hissyfit.gif) (IMG:style_emoticons/default/rolleyes.gif) (IMG:style_emoticons/default/lol-2.gif)

[Calwaterbear]

stuff cut out

I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...

I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.

stuff cut out

As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval

BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!

[SirAndy]

As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval

BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!

So you knew (for at least two months) that Eric was looking for you but you decided to not tell him you were out of the country and then come here and complain that he didn't get in touch with you in a timely manner?
(IMG:style_emoticons/default/confused24.gif)

[Calwaterbear]

As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval

BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!

So you knew (for at least two months) that Eric was looking for you but you decided to not tell him you were out of the country and then come here and complain that he didn't get in touch with you in a timely manner?
(IMG:style_emoticons/default/confused24.gif)

Thank you for your participation in raising the profile of this situation. The issue here is the lack of delivery AFTER the calipers were paid for. see how that works, I pay for them. Eric doesn't deliver them, does not contact me, then, I ask what is an acceptable time to wait, i get slammed by guys like you deflecting and spinning any excuse you can for Eric. while Eric starts spouting my name all over the forum and deflects from the issue. Eric screwed up - no biog deal. once i contacted him by phone, or he saw the thread - why not simply turn it into a marketing/ customer service opportunity.

In my opinion, the response should have been, holy cow, I didn't realize there was an issue. I checked into it, and sure enough, we simply misplaced the calipers and didn't get them mailed out. I will correct that ASAP.

Probably would have made me a customer fro life and impressed a lot of people here.

Instead he chose to start with ridiculous claims - proven false by his own posts, then doubling down. The good news he influenced myself and probably others here with his treatment of that issue. Funny thing, I have recieved several PMs from individuals who have been treated poorly as well.

regardless, He chose to go into the Denigrate and bad mouth the complainer.

Thats his choice. Kind of odd that the whole problem started with him not delivering the parts that were paid for. How do you thinkl I should have responded? and more importantly, how do you think he should have responded, if it were you in the "where are my parts" boat.?