My Recent Experience with Chinese Glass, problem resolved! Options

[76-914]

My 2nd windshield literally disintegrated before my eyes as it lay upon a blanket. (IMG:style_emoticons/default/WTF.gif) I thought I had left a piece of tape on the windshield but watched in horror as the "line" grew into a Spider Web. As you can see in the 1st pic, I had just offered up the glass to check the spacing from edges. I removed the suction cups and rolled it onto the blanket. Within 5 minutes it began to crack. CPOS. I'm looking into having "the real deal" shipped to me. If anyone else is in need, LMK and we can split shipping costs.
I wrote Richard to express my disbelief and below is his response. Read his own assessment of the "Chinese" windshield then draw your own conclusion. Fool me once, shame on you.......................... (IMG:style_emoticons/default/shades.gif)

Correct. I'm not pleased with the Chinese windshield. I didn't expect much in the way of customer service. I just wanted to let you know the quality issue I had with one of the products you represent. I watched the windshield crack and then watched that crack grow into a spider web as it lay on my hood upon a movers blanket. I didn't expect the 1st one would should up to the impact of hitting the concrete. Nor did I suspect the 2nd would disintegrate while laying upon a blanket as I watched.
What is your price for a Sekurit shipped to 92596? Kent Williams


-----Original Message-----
From: Richard Tankel <richardt@prosourceglassintl.com>
To: Kent Williams <greenrv6a@verizon.net>
Sent: Tue, Feb 27, 2018 6:33 am
Subject: Windshield Part#FW235

Hey Kent:
I got a voice mail message late yesterday I believe the windshield cracked . there is not much I can do when this happens as you know. If it happened at the place or with them handling they will replace obviously. I have very little control especially when it is out of state. I assume it was checked over. It happens sometimes. We unfortunately have some of that on any given day. Let me know I can get another one for you same price. The mark up is small on these windshields.

Richard

ProSource Glass international
Toll Free 877-345-2800 US & Canada
978-975-5400
978-790-4657 Cell

[Mikey914]

I deal with tempers glass all the time in the railing systems. It is all of US manufacture, you will get tempered glass panels that to literally explode into a million pieces due to tension and an imperfection in the glass. it is not common but can happen. I can understand your frustration, but in handling thin laminated glass it is very easy to damage. any contact with metal can start what you see. This is one of the reasons the glass companies have the margins they do. I have heard the Chinese version is thinner, so it may be more prone to this.
Sorry to see this.
Our local glass shop will install them for $285 including glass and for that I don't touch them.