Vendor Question. What would you do?, Post your opinion |
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Vendor Question. What would you do?, Post your opinion |
IronHillRestorations |
Nov 14 2004, 08:56 AM
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#1
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I. I. R. C. Group: Members Posts: 6,735 Joined: 18-March 03 From: West TN Member No.: 439 Region Association: None |
Three and a half years ago you sold someone a package of parts, that included a set of rebuilt carbs. Recently customer writes and says:
"I finally got my car running and one of the carbs has wear in the throttle shaft that's causing a backfire. I want to get both carbs repaired and it will cost about 80% of the purchase price of the carbs to repair this. I think you should pay to fix this." At the time of the sale, the customer used other vendors to leverage the best deal he could, so the profit made is less than the alledged required repairs. What would you do? |
SLITS |
Nov 14 2004, 09:08 AM
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#2
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"This Utah shit is HARSH!" Group: Benefactors Posts: 13,602 Joined: 22-February 04 From: SoCal Mountains ... Member No.: 1,696 Region Association: None |
Even though this is a personal deal, it is still business. My personal cutoff is 6 months.
Used carbs are subject to the problem the buyer is having. The buyer should have checked them out upon receipt. 3.5 years is really stretching it. In our business, we give all customers the right of refusal upon receipt of material. After that point you have bought them (with some leeway given). |
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