Vendor Question. What would you do?, Post your opinion |
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Vendor Question. What would you do?, Post your opinion |
IronHillRestorations |
Nov 14 2004, 08:56 AM
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#1
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I. I. R. C. Group: Members Posts: 6,762 Joined: 18-March 03 From: West TN Member No.: 439 Region Association: None |
Three and a half years ago you sold someone a package of parts, that included a set of rebuilt carbs. Recently customer writes and says:
"I finally got my car running and one of the carbs has wear in the throttle shaft that's causing a backfire. I want to get both carbs repaired and it will cost about 80% of the purchase price of the carbs to repair this. I think you should pay to fix this." At the time of the sale, the customer used other vendors to leverage the best deal he could, so the profit made is less than the alledged required repairs. What would you do? |
J P Stein |
Nov 14 2004, 01:21 PM
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#2
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Irrelevant old fart Group: Members Posts: 8,797 Joined: 30-December 02 From: Vancouver, WA Member No.: 45 Region Association: None |
This is a tough one.
Used parts are used. It's buyer beware unless the item is presented as flawless by the seller... in which case, the seller should assume responsibility to protect his reputation. Also, the seller really doesn't know if anything is wrong or the buyer an incompetent tuner ( there's a lot of this going around (IMG:style_emoticons/default/biggrin.gif)). For all you know, it could be a partially plugged idle jet....the effect is about the same as a vacuum leak. 3.5 years throws a monkey wrench into this and any buyer with a lick of sense should realize this. Assuming everyone is on the up & up, I would offer to "help" fix *what is wrong*.....say half of the price to fix one carb. Just my .02 |
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