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IronHillRestorations |
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I. I. R. C. ![]() ![]() ![]() ![]() ![]() Group: Members Posts: 6,735 Joined: 18-March 03 From: West TN Member No.: 439 Region Association: None ![]() ![]() |
Three and a half years ago you sold someone a package of parts, that included a set of rebuilt carbs. Recently customer writes and says:
"I finally got my car running and one of the carbs has wear in the throttle shaft that's causing a backfire. I want to get both carbs repaired and it will cost about 80% of the purchase price of the carbs to repair this. I think you should pay to fix this." At the time of the sale, the customer used other vendors to leverage the best deal he could, so the profit made is less than the alledged required repairs. What would you do? |
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sgomes |
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Electric Member ![]() ![]() ![]() Group: Members Posts: 815 Joined: 6-May 04 From: Campbell, CA Member No.: 2,029 ![]() |
From recent personal experience (IMG:style_emoticons/default/rolleyes.gif) I had a part from my electric conversion kit fail. It had been a little over FIVE years. It was a machined part that adapts the motor shaft to accept the 914 flywheel. The vendor replaced the part on his dime AT HIS SUGGESTION!!! Yes, it was a latent defect in a batch of parts he made but there is no way I could have known or even held him to it. He replaced it and even paid for shipping. No questions asked. He's got my business for life now.
Just my 2cents. Attached thumbnail(s) ![]() |
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