RANT: Customer Service Complaint, everybody's favorate vw supplier Options

[Aaron Cox]

[RANT]
Wed the 17th i ordered a Mallory Unilite distributor, along with plug wires, and an oil pressure relocation kit from supplier "A" . Minutes after I ordered i had an email confirmation saying that "A" had logged my order. In that email it had the list of items i ordered, and if any were to be delayed they would have a 'd' next to the item description. no where in the email was a 'd' .

Fast forward today.... one week later.
I call the 'shipping manager' at place "A" , asking when can i expect my package (christmas presents to myself....) he asks, 'what did you order?' i tell him mallor........ he says "vac or no vac" i say 'non....' he says, " were out of those" , i say, "My invoice says you arent, and if you are, it would have been nuce to get a fricken email saying that there was a delay!", he says "SORRY" (very short with me) i ask, when can i expect it.... "mid january" WTF (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif)

needless to say im kinda pissed. website/emails said it was instock...... not a notification that it wasnt....

WTF???

where else can i shop for a mallory unilite.....at "A"'s price?

[/RANT]

[Aaron Cox]

THE SAGA CONTINUES (IMG:http://www.914world.com/bbs2/html/emoticons/mad.gif)

I recieved my plug wires and relocation kit on tiesday. Yay, i thought all was well.....
those 2 items were the only things listed on the invoice.

wednesday comes, and i get anothe rpackage from them. WTF????

called this AM, said, "hi, i recieved a package from you guys, that im not expecting". by chance is this a distributor? they say yes. I say, I cancelled it off the order and you guys mistakenly sent it to me. they say "You NEVER cancelled it!" (IMG:http://www.914world.com/bbs2/html/emoticons/mad.gif) omg! you wouldnt sell me springs for the dizzy because i wont purchase a distributor from you!" (IMG:http://www.914world.com/bbs2/html/emoticons/dry.gif)

so now, they want me to ship it back and i eat the shipping (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif) , sorry.... time for a credit card company interaction
their problem, not mine, arguing with a customer is A1 in my book (IMG:http://www.914world.com/bbs2/html/emoticons/flipa.gif)

gawd im pissed (IMG:http://www.914world.com/bbs2/html/emoticons/ar15.gif)