RANT: Customer Service Complaint, everybody's favorate vw supplier Options

[Aaron Cox]

[RANT]
Wed the 17th i ordered a Mallory Unilite distributor, along with plug wires, and an oil pressure relocation kit from supplier "A" . Minutes after I ordered i had an email confirmation saying that "A" had logged my order. In that email it had the list of items i ordered, and if any were to be delayed they would have a 'd' next to the item description. no where in the email was a 'd' .

Fast forward today.... one week later.
I call the 'shipping manager' at place "A" , asking when can i expect my package (christmas presents to myself....) he asks, 'what did you order?' i tell him mallor........ he says "vac or no vac" i say 'non....' he says, " were out of those" , i say, "My invoice says you arent, and if you are, it would have been nuce to get a fricken email saying that there was a delay!", he says "SORRY" (very short with me) i ask, when can i expect it.... "mid january" WTF (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif)

needless to say im kinda pissed. website/emails said it was instock...... not a notification that it wasnt....

WTF???

where else can i shop for a mallory unilite.....at "A"'s price?

[/RANT]

[MarkG]

FLAP customer service rant.....

Oh how I miss the days of local, car enthusiast owned parts stores (like the one I worked at YEARS ago in Palo Alto....)

All we have here in Colorado Springs are PEP, Checker and Autozone, asking for anything beyond a Chevy water pump and its like looking into the eyes of a Deer about to hit by a Mack truck.

It takes me several trips to several of these stores just to get NGK BP6ES plugs (at least 2 of these places denied that this plug even existed...'discontinued' was 1 response from another). This most common of all plugs is 'special order' every where I go.

Today I try - with no success I might add - to buy a 3 ohm universal (or otherwise) coil resistor. (its been 15 years since I last looked at a parts catalog, but the BA part # is 178-8000 .....). It was like trying to explain string physics to Corkey from "Life Goes On".

O.K I say, I see you are a Bosch distributor......just give me a 12V Blue coil. Now I'm explaining to Rain Man thermo nuclear principles.

There is 1 independant import shop in town, but the strung out Betty Ford drop out wanted to charge me $19.95 for a Bosch 03-010 VW cap....that he would have to 'special order' from the factory.......

O.K rant over.....