RANT: Customer Service Complaint, everybody's favorate vw supplier Options

[Aaron Cox]

[RANT]
Wed the 17th i ordered a Mallory Unilite distributor, along with plug wires, and an oil pressure relocation kit from supplier "A" . Minutes after I ordered i had an email confirmation saying that "A" had logged my order. In that email it had the list of items i ordered, and if any were to be delayed they would have a 'd' next to the item description. no where in the email was a 'd' .

Fast forward today.... one week later.
I call the 'shipping manager' at place "A" , asking when can i expect my package (christmas presents to myself....) he asks, 'what did you order?' i tell him mallor........ he says "vac or no vac" i say 'non....' he says, " were out of those" , i say, "My invoice says you arent, and if you are, it would have been nuce to get a fricken email saying that there was a delay!", he says "SORRY" (very short with me) i ask, when can i expect it.... "mid january" WTF (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif)

needless to say im kinda pissed. website/emails said it was instock...... not a notification that it wasnt....

WTF???

where else can i shop for a mallory unilite.....at "A"'s price?

[/RANT]

[SLITS]

QUOTE (Aaron Cox @ Dec 30 2004, 01:16 PM)

shipped UPS how do i go about getting a call tag

You call them and tell them you would be happy to return the item you did not order, if they issue a call tag (they pay the shipping that way). Just make it clear that you are not paying to ship back an item you cancelled an order on....It would be nice if you had the date and whom you called to cancel the order recorded.