RANT: Customer Service Complaint, everybody's favorate vw supplier Options

[Aaron Cox]

[RANT]
Wed the 17th i ordered a Mallory Unilite distributor, along with plug wires, and an oil pressure relocation kit from supplier "A" . Minutes after I ordered i had an email confirmation saying that "A" had logged my order. In that email it had the list of items i ordered, and if any were to be delayed they would have a 'd' next to the item description. no where in the email was a 'd' .

Fast forward today.... one week later.
I call the 'shipping manager' at place "A" , asking when can i expect my package (christmas presents to myself....) he asks, 'what did you order?' i tell him mallor........ he says "vac or no vac" i say 'non....' he says, " were out of those" , i say, "My invoice says you arent, and if you are, it would have been nuce to get a fricken email saying that there was a delay!", he says "SORRY" (very short with me) i ask, when can i expect it.... "mid january" WTF (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif)

needless to say im kinda pissed. website/emails said it was instock...... not a notification that it wasnt....

WTF???

where else can i shop for a mallory unilite.....at "A"'s price?

[/RANT]

[Aaron Cox]

QUOTE (ewdysar @ Dec 30 2004, 03:44 PM)

Aaron, Check with your Credit card and see if the distributor has been charged. If so, deny the charge as order cancelled. The supplier will eventually call concerning the charge dispute. Tell them that the item is available for pickup, at their request. They'll catch on someday... in the mean time, no money out of your pocket. Eric

i took it to UPS today. RETURN TO SENDER. Credit card company will dispute the shiping charge....

meanwhile, i hope they get the fact to treat a customer better (IMG:http://www.914world.com/bbs2/html/emoticons/flipa.gif)