 RANT: Customer Service Complaint, everybody's favorate vw supplier |
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| Aaron Cox |
 Dec 23 2004, 12:39 PM
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#1
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Professional Lawn Dart  Group: Retired Admin Posts: 24,541 Joined: 1-February 03 From: OC Member No.: 219 Region Association: Southern California  |
[RANT]
Wed the 17th i ordered a Mallory Unilite distributor, along with plug wires, and an oil pressure relocation kit from supplier "A" . Minutes after I ordered i had an email confirmation saying that "A" had logged my order. In that email it had the list of items i ordered, and if any were to be delayed they would have a 'd' next to the item description. no where in the email was a 'd' . Fast forward today.... one week later. I call the 'shipping manager' at place "A" , asking when can i expect my package (christmas presents to myself....) he asks, 'what did you order?' i tell him mallor........ he says "vac or no vac" i say 'non....' he says, " were out of those" , i say, "My invoice says you arent, and if you are, it would have been nuce to get a fricken email saying that there was a delay!", he says "SORRY" (very short with me) i ask, when can i expect it.... "mid january" WTF (IMG:http://www.914world.com/bbs2/html/emoticons/finger.gif) needless to say im kinda pissed. website/emails said it was instock...... not a notification that it wasnt.... WTF??? where else can i shop for a mallory unilite.....at "A"'s price? [/RANT] |
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| Jake Raby |
Dec 30 2004, 08:14 PM
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Engine Surgeon Group: Members Posts: 9,398 Joined: 31-August 03 From: Lost Member No.: 1,095 Region Association: South East States |
Open your own business:
You'll soon learn just what a difficult life can be, and you'll probably gain some patience with suppliers in the process. On many occasions I have attempted to be in the parts business, and realized that at the time it was not my cup of tea. I have learned over the years that at least 25% of the US population cannot be pleased... The odd thing is that I have never experienced any issues with selling anything to a customer overseas! Here I have to sometimes pick and choose customers and all the guys overseas are happy no matter what! Interesting........ |
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Posts in this topic
Aaron Cox RANT: Customer Service Complaint Dec 23 2004, 12:39 PM
scruz914 <... Dec 23 2004, 01:37 PM SLITS http://www.mrgasket.com/
Phone:
Mallory (Mr... Dec 23 2004, 01:38 PM Aaron Cox Dec 23 2004, 01:50 PM MattR I had the same exact problem with my KB pistons. ... Dec 23 2004, 07:42 PM cgnj You need the whole kit. You need to set the max ad... Dec 23 2004, 08:33 PM Aaron Cox Dec 23 2004, 08:36 PM Jake Raby Mallory's are very hard to get at the present.... Dec 23 2004, 09:05 PM Aaron Cox THE SAGA CONTINUES http://www... Dec 30 2004, 01:05 PM nebreitling i've been a little disappointed with a couple ... Dec 30 2004, 01:13 PM Aaron Cox Dec 30 2004, 02:16 PM Lawrence I find it truly amazing that the distributor they ... Dec 30 2004, 02:21 PM MarkG FLAP customer service rant.....
Oh how I miss the... Dec 30 2004, 02:44 PM SLITS Dec 30 2004, 03:15 PM ewdysar Aaron,
Check with your Credit card and see if the... Dec 30 2004, 04:44 PM Aaron Cox <... Dec 30 2004, 04:56 PM newdeal2 ... Dec 31 2004, 07:20 PM |
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