fyi, I will take the abuse Options

[dr914@autoatlanta.com]

Hi George, do you have a new 914-613-913-14 turn signal assembly? If yes, cost? Looks like VW is stamped on it so perhaps it's available through them?

Its for a 72 914

Thanks,

Paul

Hi Paul. Yes we have them but expensively as we were taken to the cleaners for the last 50 of them ever to be made by swf. We have a cheap alternative for 49.50 that will work fine though.

Thanks George, I called to talk to you but you were busy. I ordered an OEM style from your gal.

Paul

I do not know what she took an order for but we do not have the oem switch for sale right now. I purchased the last twenty of them for over 165.00 each to have them but will not offer them to the public as the price is just way too much. We find the aftermarket to fit just fine and for 49.50 cannot be beat! The difference is the single copper feeler for the rubbing block for the horn.

OK George, your gal (Kerri) quoted me the price for OEM (since you did not) and I placed the order. I asked 3 times if it was the OEM switch. The order was complete. Now you say it's not. I called back to resolve it but the order is now cancelled. This kind of stuff is why you have a bad reputation in the 914 arena. I thought by e-mailing you direct that these things would be minimized. Apparently not. sigh..... (IMG:style_emoticons/default/mad.gif)

We try hard to give people good advice and guidance here whether they want it or not and therefore more than we like get upset. Like you now. I am not one to try to placate the masses by doing the wrong thing and selling a part that is way overpriced and not worth it when there is a perfect substitution that I myself would use on my car. Obviously you (hopefully) mistook our intent and now can join those others in expressing displeasure. (Same as the guy who called the other day and wanted to buy a set of dual carbs for his 914 when I knew that the only problem was a bad pressure sensor. I refused to sell them to him. I will NOT compromise my integrity for the sake of making a sale. Sorry.

[PRS914-6]

George, this subject drifted OT and I didn't help that much but let's put things in the proper perspective and stick to the issue.

You are in the parts business. You clearly have a lot of knowledge on 914's and I think everyone would agree.

The issue is business practises. Lets skip all the other BS about price lists etc.. On this issue the part retails for $75.26 quoted right from Porsche. However, it really doesn't matter.

Your company quoted me a specific price for this NLA part. I accepted the price and you took the order. 25% more for a NLA was fair I thought. Where the deal goes bad is hours later, you change your mind. The reason really doesn't matter. My opinion is.....suck it up and follow through with your quotation. Just about any business would. If you lose money then at least it preserves the customer relationship for the next order.

I don't need anyone telling me that a substitute part is what I ought to have just becasue YOU would use it. That's infuriating and in my opinion it's insulting as well. Some of us do know how to build a car. It's OK to suggest but give the customer what he wants whether YOU like it or not.

Bottom line......When you discovered the error you should have called me, apologized for the error and try to work it out. If we couldn't work it out you should have stuck by your quoted price. Instead, you come here. The time you spent typing here you could have called and preserved your customer. Now what do we have? A bunch of hard feelings, dirty laundry, and a lost customer. Why?

I don't get it George but it is your business to do as you please. I stand by what I said, these types of issues is what hurts AA when they could be easily resolved.

This is just my opinion George and I am not trying to offend you. I'm just trying to get you to see the customers view point. We do have a choice where we spend our money.......and these kind of issues are what makes us call you first when we need parts or call you last.......