RANT: Customer Service Complaint, everybody's favorate vw supplier |
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Tuesday, 7 January 2025 |
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RANT: Customer Service Complaint, everybody's favorate vw supplier |
Aaron Cox |
Dec 30 2004, 02:16 PM
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#21
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Professional Lawn Dart Group: Retired Admin Posts: 24,541 Joined: 1-February 03 From: OC Member No.: 219 Region Association: Southern California |
shipped UPS how do i go about getting a call tag |
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Rusty |
Dec 30 2004, 02:21 PM
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#22
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Wanted: Engine case GA003709 Group: Admin Posts: 7,952 Joined: 24-December 02 From: North Alabama Member No.: 6 Region Association: Galt's Gulch |
I find it truly amazing that the distributor they shipped you was missing the very springs you wanted to order from them! (IMG:http://www.914world.com/bbs2/html/emoticons/ohmy.gif)
-Lawrence (IMG:http://www.914world.com/bbs2/html/emoticons/happy11.gif) |
MarkG |
Dec 30 2004, 02:44 PM
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#23
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Member Group: Members Posts: 314 Joined: 24-May 04 From: Colorado Springs Member No.: 2,102 |
FLAP customer service rant.....
Oh how I miss the days of local, car enthusiast owned parts stores (like the one I worked at YEARS ago in Palo Alto....) All we have here in Colorado Springs are PEP, Checker and Autozone, asking for anything beyond a Chevy water pump and its like looking into the eyes of a Deer about to hit by a Mack truck. It takes me several trips to several of these stores just to get NGK BP6ES plugs (at least 2 of these places denied that this plug even existed...'discontinued' was 1 response from another). This most common of all plugs is 'special order' every where I go. Today I try - with no success I might add - to buy a 3 ohm universal (or otherwise) coil resistor. (its been 15 years since I last looked at a parts catalog, but the BA part # is 178-8000 .....). It was like trying to explain string physics to Corkey from "Life Goes On". O.K I say, I see you are a Bosch distributor......just give me a 12V Blue coil. Now I'm explaining to Rain Man thermo nuclear principles. There is 1 independant import shop in town, but the strung out Betty Ford drop out wanted to charge me $19.95 for a Bosch 03-010 VW cap....that he would have to 'special order' from the factory....... O.K rant over..... |
SLITS |
Dec 30 2004, 03:00 PM
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#24
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"This Utah shit is HARSH!" Group: Benefactors Posts: 13,602 Joined: 22-February 04 From: SoCal Mountains ... Member No.: 1,696 Region Association: None |
You call them and tell them you would be happy to return the item you did not order, if they issue a call tag (they pay the shipping that way). Just make it clear that you are not paying to ship back an item you cancelled an order on....It would be nice if you had the date and whom you called to cancel the order recorded. |
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Aaron Cox |
Dec 30 2004, 03:15 PM
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#25
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Professional Lawn Dart Group: Retired Admin Posts: 24,541 Joined: 1-February 03 From: OC Member No.: 219 Region Association: Southern California |
thats the thing! i talked to the people i cancelled the order with! they deny i cancelled the order. |
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ewdysar |
Dec 30 2004, 04:44 PM
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#26
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What happens here, stays here. Group: Members Posts: 558 Joined: 29-October 04 From: Altadena, CA Member No.: 3,030 |
Aaron,
Check with your Credit card and see if the distributor has been charged. If so, deny the charge as order cancelled. The supplier will eventually call concerning the charge dispute. Tell them that the item is available for pickup, at their request. They'll catch on someday... in the mean time, no money out of your pocket. Eric |
Aaron Cox |
Dec 30 2004, 04:56 PM
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#27
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Professional Lawn Dart Group: Retired Admin Posts: 24,541 Joined: 1-February 03 From: OC Member No.: 219 Region Association: Southern California |
i took it to UPS today. RETURN TO SENDER. Credit card company will dispute the shiping charge.... meanwhile, i hope they get the fact to treat a customer better (IMG:http://www.914world.com/bbs2/html/emoticons/flipa.gif) |
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Jake Raby |
Dec 30 2004, 08:14 PM
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#28
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Engine Surgeon Group: Members Posts: 9,398 Joined: 31-August 03 From: Lost Member No.: 1,095 Region Association: South East States |
Open your own business:
You'll soon learn just what a difficult life can be, and you'll probably gain some patience with suppliers in the process. On many occasions I have attempted to be in the parts business, and realized that at the time it was not my cup of tea. I have learned over the years that at least 25% of the US population cannot be pleased... The odd thing is that I have never experienced any issues with selling anything to a customer overseas! Here I have to sometimes pick and choose customers and all the guys overseas are happy no matter what! Interesting........ |
newdeal2 |
Dec 30 2004, 08:56 PM
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#29
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Unregistered |
America...Love it or Leave it (IMG:http://www.914world.com/bbs2/html/emoticons/laugh.gif) Sorry Jake, I couldn't resist! I had a service business for 12 years and did a lot of overseas business. The only real hastle was shipping. |
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MattR |
Dec 31 2004, 06:19 PM
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#30
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Advanced Member Group: Members Posts: 3,279 Joined: 23-January 04 From: SF Bay Area Member No.: 1,589 Region Association: Northern California |
I think what a-aron is refering to is common courtesy. My dad and I just started a business last year, and we've had a lot of dumbasses call up (no offense aaron (IMG:http://www.914world.com/bbs2/html/emoticons/wink.gif)), but you always smile and remember they are the reason you can put food on the table. |
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Ray Warren |
Dec 31 2004, 07:04 PM
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#31
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Member Group: Benefactors Posts: 415 Joined: 1-October 03 From: Canada Member No.: 1,214 Region Association: None |
I got the impression that this was going to be part of your new "venture". Will it be? |
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Jake Raby |
Dec 31 2004, 07:12 PM
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#32
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Engine Surgeon Group: Members Posts: 9,398 Joined: 31-August 03 From: Lost Member No.: 1,095 Region Association: South East States |
Well now....
If I spilled the beans the suprise would be ruined - Wouldn't it?? No one knows till I am 100% ready to make things happen, and that should be about a month! |
Ray Warren |
Dec 31 2004, 07:18 PM
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#33
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Member Group: Benefactors Posts: 415 Joined: 1-October 03 From: Canada Member No.: 1,214 Region Association: None |
What ever it is, I hope it involves the KitCarlson.
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F4i |
Dec 31 2004, 07:20 PM
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#34
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914 DOG! Group: Benefactors Posts: 482 Joined: 22-December 03 From: AB Canada Member No.: 1,460 |
(IMG:http://www.914world.com/bbs2/html/emoticons/laugh.gif) Am I the only one that caught that/ |
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